MidPhase No Support and Failure To Meet Uptime Guarantee Chicago Illinois

After having issues with getting our domain properly registered the server we were being hosted on crahed and we spent nearly three weeks with out our domain available. Once our site was setup on a new server we found that they failed to move our database over.

We developed our own development platform because of poor performance in their database tools (phpMYSQL Admin). We reduced the scope of our development to try and compensate for their ongoing performance and uptime issues and rebuilt our database. We found the the account we created on the new database had limited rights to the database. After submitting a ticket, and following up the following day because we had not received any contact about the support, we were finally contacted by email two days later. We responded to the email with instructions on how we would like to proceed (delete and rebuild the database) and after four days found that we still had the permissions issue and the ticket was closed.

midPhase lacks the support of their customers is unable to proivide redundancy in their server architecture which affects their ability to match their touted 99% uptime and their shared server hosting seems to have too many customers on one server causing performance issues.

Do yourself a favor and find a different host. I know that we are for all three domains we have hosted with them.

Shawn
Salem, Oregon, Oregon
U.S.A.