Midphase Glitchy Backend and Lack of Support Robs Customer of Owned Domain Providence Utah

I have been with Midphase since at least 2012, but have mostly used it for storage of a long neglected website.  Recently I decided to resurrect and expand my web presence and determined Midphase was no longer sufficient for what I had in mind.  I went into the Midphase backend to transfer my domain to a new host, but could not do so because the domain was registered with a long defunct email.  I contacted Midphase support for assistance and they referred me to instructions in their knowledgebase.  Following their instructions, however, resulted in an erroneous error: "The values were fine, but we couldn't update the database."  I contacted support again for assistance and have now been waiting two weeks without any solution.

I tried to go around Midphase by contacting the registrar, directly.  The registrar informed me that my domain was registered with a reseller, UK2group, and that I should contact them.  I did so, and UK2group curtly responded that I should contact my web host for support.  So they have me trapped in a meaningless circle jerk with no control or access to the domain that I own.  

I am basically being forced to continue paying Midphase and prevented from leaving because they are holding my primary domain against my will.