Complaint Review: Momax Builders - Fred Resnick - Northbrook Illinois
- Momax Builders - Fred Resnick 3605 Woodhead Drive Northbrook, Illinois U.S.A.
- Phone: 847-291-6660
- Web:
- Category: Builders & Contractors
Momax Builders, Fred Resnick lies, lies, and more lies, fraudulent business practices. We relied on useless information by the BBB awards Northbrook Illinois
*Consumer Comment: Response to Jennifer
*Consumer Comment: JENNIFER - LOOK AT MARNY - ELGIN'S LAST POSTING
*Consumer Suggestion: I have been let down by the BBB!
*Consumer Suggestion: I have been let down by the BBB!
*Consumer Suggestion: I have been let down by the BBB!
*Consumer Comment: UPDATE In response to my Freedom of Information Request
*Consumer Comment: ARLINGTON HEIGHTS AGAIN
*Consumer Comment: Another Complaint
*Consumer Comment: Another victim
*Consumer Comment: REPLY TO MEGHAN - EVERGREEN PARK & JENNIFER WILLOW SPRINGS ...As of today we have not received a refund from Fred.
*Consumer Comment: Some info.
*Author of original report: A response for Arlington Heights
*Author of original report: still awaiting a refund from Momax
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We contracted with Momax for a complete finished basement. We selected the company based on research (BBB awards, NARI membership, awards in national remodeling magazines) as well as the strong recommendation by our neighbors. We were told the company uses only employees, not subcontractors, and even its website states it has "over 100 employees". We were given a substantial discount (through the "MAPP" program) to make our first 2 payments at contract signing. We were not provided the Consumer Rights pamphlet at that time, nor a contractor's sworn statement.
Work began on September 14th, and unlike others' experiences, we were actually pleased with the quality of the work (we asked for the same crew, Stanley and Peter, that did our neighbors' basement). The work went quickly, and Fred Resnick personally called us at the end of the week to see if we were satisfied. At the end of the conversation he asked if he could come by to see the project and also pick up the check that was due at the end of framing. He came over, walked the project with us, told us all about how Stanley had been working for him for 14 years and was his best foreman. He then overstayed his welcome - wanting to show us albums of other projects that he'd done, etc. When we gave him the check (hoping he would leave), he looked at our contract and noted that we had chosen the MAPP discount. He told us he would give us another discount if we made the next 2 payments in advance as well, so we gave him a check for 3 payments rather than the one. Looking back, of course it seems stupid, but at the time, work was going well, and we thought we were dealing with a reputable company! We had done our homework (and none of the previous rip-off reports had come up during multiple internet searches for Momax, I might add - wish to God they had!)
3 weeks into the job, our foremen arranged a meeting to tell us that they would not be continuing the work because they had not been paid by Fred Resnick, Momax's president, for either our job or the one prior to ours. They showed us a pile of bounced checks. Even more disturbing, they claimed to be subcontractors rather than employees of Momax. The whole reason we signed a contract with Momax was that we had wanted to use a big company that used all its own workers! We were panicked, because given the advance payments we had made, along with some credits we had elected to take, we had essentially already paid Momax everything we owed for the entire project - and it was less than half done. We were furious with Fred and also furious with Stanley and Peter, who had no business agreeing to work on our project if they hadn't even been paid for the previous one. Or continuing to work as additional checks bounced. Or pretending to be employees (which they did -up until they didn't get paid and got fed up.) The money for our project should have been paying for just that - OUR PROJECT - not several projects back!
We called Fred Resnick who assured us that there was no problem. He said there had been a problem with "a title transfer that didn't go through" that caused the checks to bounce and that he'd been out of the offic that week because both his mother and son had been in the hospital. He assured us that Stanley and Peter would be paid in 3 days and back to work by mid-week. Thus began a 5+ week saga of lies, evasions, and more lies. We asked for him to provide us with all the materials that had been ordered and he said they weren't in yet. He promised daily for over a week to fax copies of paid invoices for our materials and he never did. He promised to fax us a copy of his contract with Stanley and Peter (since no one's stories matched up, Fred never provided the contractor's statements, and Stanley and Peter never gave any formal notification of subcontractor status, we wanted to see what the heck their relationship was/is with Momax. In fact, we still do not know the nature of their arrangement - nor do we have their addresses or last names). Not only did Fred fail to fulfill promises, but he lied daily about why ("I was sick and didn't go to the office", "my son was in the hospital", "I faxed it - you didn't get it?", "my mother is in the hospital" (twice), and last but not least - "my daughter's in the hospital" - she's almost dying but I just stepped out to call you").
At the end of October, Fred left us a message saying Stanley had been paid. The following week, he wanted to arrange a meeting between us, him, and Stanley "to go over the contract" before he would send them back to work. He said he would bring any appropriate lien waivers as well as the contractor's sworn statement. When we questioned the need to review the contract, we were told that they felt there were items we were expecting that were not included in the contract and that we probably owed an additional $6000. Stanley told another Momax customer that Fred had underbid our contract by $10000 and wanted to get more money from us. The whole thing was ridiculous as at that point they had all of our money and hadn't even done half of the project! It's not like we owed one penny.
We reluctantly met with Fred and Stanley on November 7th - they had the nerve to show up 45 minutes late! The meeting went far better than we expected in that 1) Fred said Stanley had been paid $25000 for our project and Stanley agreed. Since this was more than the value of the work that had been done, we were encouraged that he had paid Stanley ahead for some of the additional work; 2)when we reviewed the contract, the items that were in dispute were well-documented in notes, e-mails, and the contract itself and they didn't have a leg to stand on. He still didn't give us any lien waivers or a contractors statement.
Work started again on Nov 10th but in slow-motion. Instead of 4 workers a day, we had one or two. They came for 6 days, then didn't for 2, then back for one more day (Stanley finally joined them on that last day). Then nothing... and when we called Stanley he said that again, he hadn't been paid and could not/would not continue our project. We then found out from another Momax customer that Stanley told him that he and Fred had agreed ahead of time to LIE about the $25000 that Stanley had supposedly been paid. Fred has returned no calls since the work stopped again.
So here we are, with a basement not even halfway complete and not usable even for storage because it's filled with drywall dust, garbage bags too heavy for us to move, and boxes of cabinetry. We have furniture being delivered and nowhere to put it. Our bedroom is filled with our exercise equipment and our dining room is filled with stuff that should be in the basement (ate Thanksgiving at the kitchen table). Court records show a lawsuit was just filed against Momax for what appears to be failure to pay its rent, so clearly it's on the verge of bankruptcy. We are furious with everyone involved with the company for the lies that led us to sign the contract and for coercing us into signing a contract that they knew the company did not have the funds to fulfill. I'd warn everyone to stay away from Momax but I doubt there will be a Momax much longer.
ONE FINAL NOTE: Fred named the company MoMax after his relatives (I believe it's his father and his son). I'm sure they'd be so very, very proud.
Jennifer
Chicago, Illinois
U.S.A.
STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it's paid for!
This report was posted on Ripoff Report on 11/25/2004 10:08 PM and is a permanent record located here: https://www.ripoffreport.com/reports/momax-builders-fred-resnick/northbrook-illinois-60062/momax-builders-fred-resnick-lies-lies-and-more-lies-fraudulent-business-practices-we-119838. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#13 Consumer Comment
Response to Jennifer
AUTHOR: Teresa - (U.S.A.)
SUBMITTED: Saturday, December 18, 2004
Jennifer
We filed a complaint with the the BBB earlier this week and received an email that they sent a copy of our complaint to Fred.
Teresa

#12 Consumer Suggestion
I have been let down by the BBB!
AUTHOR: Jennifer - (U.S.A.)
SUBMITTED: Saturday, December 18, 2004
At the time we decided to use Momax, I searched the BBB's listings and there had been 4 complaints against Momax, all of which had been closed. This number was up to 5 by the time we ran into all our trouble in early October. I than filed a complaint in late October, as did a friend. These complaints have not been added to the BBB website as pending complaints, despite to e-mails to the BBB insisting that they do so lest other consumers be deceived. Momax is a PAID MEMBER of the BBB, which makes me wonder if there isn't some preferential treatment...
I am curious as to who else has complained to the BBB and exactly when. If the BBB is suppressing/delaying reports against this company, then I hold them partially responsible for the mess that we are in. We received a note from the BBB today that Momax did not respond to their letter (no great suprise). If any of you did lodge a complaint, could you mention it in your next post? Thanks.

#11 Consumer Suggestion
I have been let down by the BBB!
AUTHOR: Jennifer - (U.S.A.)
SUBMITTED: Saturday, December 18, 2004
At the time we decided to use Momax, I searched the BBB's listings and there had been 4 complaints against Momax, all of which had been closed. This number was up to 5 by the time we ran into all our trouble in early October. I than filed a complaint in late October, as did a friend. These complaints have not been added to the BBB website as pending complaints, despite to e-mails to the BBB insisting that they do so lest other consumers be deceived. Momax is a PAID MEMBER of the BBB, which makes me wonder if there isn't some preferential treatment...
I am curious as to who else has complained to the BBB and exactly when. If the BBB is suppressing/delaying reports against this company, then I hold them partially responsible for the mess that we are in. We received a note from the BBB today that Momax did not respond to their letter (no great suprise). If any of you did lodge a complaint, could you mention it in your next post? Thanks.

#10 Consumer Suggestion
I have been let down by the BBB!
AUTHOR: Jennifer - (U.S.A.)
SUBMITTED: Saturday, December 18, 2004
At the time we decided to use Momax, I searched the BBB's listings and there had been 4 complaints against Momax, all of which had been closed. This number was up to 5 by the time we ran into all our trouble in early October. I than filed a complaint in late October, as did a friend. These complaints have not been added to the BBB website as pending complaints, despite to e-mails to the BBB insisting that they do so lest other consumers be deceived. Momax is a PAID MEMBER of the BBB, which makes me wonder if there isn't some preferential treatment...
I am curious as to who else has complained to the BBB and exactly when. If the BBB is suppressing/delaying reports against this company, then I hold them partially responsible for the mess that we are in. We received a note from the BBB today that Momax did not respond to their letter (no great suprise). If any of you did lodge a complaint, could you mention it in your next post? Thanks.

#9 Consumer Comment
JENNIFER - LOOK AT MARNY - ELGIN'S LAST POSTING
AUTHOR: Teresa - (U.S.A.)
SUBMITTED: Friday, December 17, 2004
Jennifer - if you look at Marny from Elgins postings, you will see a message from Luke (her salesman) and in it, he gives Marny's last name. If you go on whitepages.com or call 411, you can get her phone # and she will give you our #. My husband talked to her last night (12/17).

#8 Consumer Comment
UPDATE In response to my Freedom of Information Request
AUTHOR: Teresa - (U.S.A.)
SUBMITTED: Tuesday, December 14, 2004
In response to my Freedom of Information Request, the Village of Evergreen Park called me today and they have one application on file for permits where Momax was listed as contractor. I've sent in the necessary fee and they will fax me that information after they receive my check (hopefully tomorrow 12-15). I'm assuming that will be Meaghan and hopefully I will be able to call her based on the information on the application. If someone contacts the Village of Arlington Heights and asks for someone in the permit department, I'm sure they will be able to give you our contact information.

#7 Consumer Comment
ARLINGTON HEIGHTS AGAIN
AUTHOR: Teresa - (U.S.A.)
SUBMITTED: Monday, December 13, 2004
Has anyone else spoken to Fred's attorney? If you have, did he offer you any kind of settlement?
I spoke to a paralegal with the Attorney General's office today and she indicated that copies of all complaints filed against Fred will be mailed out to me tomorrow and I should receive them by Thursday.

#6 Consumer Comment
Another Complaint
AUTHOR: Teresa - (U.S.A.)
SUBMITTED: Monday, December 13, 2004
We have tried contacting two other people that have posted a complaint on this site. One was a man in Park Ridge and the other a woman in Lincolwood, but couldn't find a listing with the telephone company. The only suggestion I have in trying to locate people that have posted complaints on this site, is to call the permit departments for the villages (Willow Springs, Evergreen Park, etc.) and see if they can do a search of permits issued with the general contractor being Momax. I know that our village would probably do that for anyone who called.

#5 Consumer Comment
Another victim
AUTHOR: Brian - (U.S.A.)
SUBMITTED: Monday, December 13, 2004
My wife and I are sorry to hear that there are so many others in the same situation with Fred Resnick of Momax builders. We are in the initial stages of filing a lawsuit and appreciate the information all of you have given. We have filed our own report to help all of you get the word out about MoMax. We would like to get in contact with any/all of you to discuss options and ideas, however, from the looks of this site, personal information is not attainable. Our salesman was Luke Roseland and our current company rep. is Steve Meyer. We will update our report to give full details of our situation.

#4 Consumer Comment
REPLY TO MEGHAN - EVERGREEN PARK & JENNIFER WILLOW SPRINGS ...As of today we have not received a refund from Fred.
AUTHOR: Teresa - (U.S.A.)
SUBMITTED: Sunday, December 12, 2004
We have consulted with our attorney who advised us to file a complaint against Momax Builders with the Attorney General's Office which we have done. We have also filed a complaint against Momax Builders and Fred Resnick with the Cook County States Attorney's Office. We were advised to file with the Cook County States Attorney's Office because not only is that a civil complaint, but possibly a criminal complaint based on their findings. Also, Under the Freedom of Information Act, we have requested copies from the Attorney General's Office of all complaints filed against Momax Builders (there have been a total of 6).
Since giving Fred our deposit back on October 3rd, he has told us one lie after another. When asked for proof of insurance, he produced an invalid policy. He deposited our checks into his personal bank account and one of our checks he made payable to a company that we do not have a contract with. We contacted that company and were advised by the owner that Fred owed them money for previous work and that is why the check was written to them. At one point, Fred told my husband that our materials were ordered and work would begin as soon as permits were approved. However, we found out from the Village of Arlington Heights that our permits couldn't be approved because Fred wasn't returing their calls and they needed additional information. We believe that Fred purposely was delaying the issuance of our permits as he was not returning the village's calls. Of course everytime we would call Fred, he would give us excuse after excuse.
My husband has spoken to Fred's attorney three times over the past 2 weeks, which is more than my husband or I have ever spoken to Fred since giving him our money over 2 months ago. This matter has not been settled, but we hope to hear from the Attorney General's Office this week and the Cook County States Attorney's office in the next few weeks.
Please let us know how you are proceeding against Fred and Momax Builders. We probably have additional information we could share with you.

#3 Consumer Comment
Some info.
AUTHOR: Meghan - (U.S.A.)
SUBMITTED: Saturday, December 11, 2004
I am the person who was ripped off in Evergreen Park. We paid Momax a total of $75,000 on a $90,000 project. They didn't do nearly $75,000 worth of work on our house. We have had new people working on our house and they have had to fix so many things that that Momax did wrong. So we have gone way over our $90,000 budget. Our plumbing, electric, and furnace all had to be fixed in one way or another. We have had a lean put on our house due to Fred not paying the drywallers that worked on our house. We have spoken to another victim of Fred's who lives close by in Oak Lawn. It's the same story there. We have been to a lawyer and are planning to take legal action. Is anyone else? What is anyone else doing? I think we can all get ideas from each other. I've never experienced anything like this. I hope maybe my story can help someone else out there.

#2 Author of original report
A response for Arlington Heights
AUTHOR: Jennifer - (U.S.A.)
SUBMITTED: Saturday, December 04, 2004
Teresa/Arlington Heights - We have had no response from Fred despite written demands. Up until 2 weeks ago, he had returned calls - we often had to leave messages on cell phone, at office, and at his home to get a response, however ( and of course what he said when he called was excuse after excuse...) His failure to respond now suggests that he has given up, doesn't have our money, and is calling our bluff to turn it over for legal action. Except we weren't bluffing: it's in the hands of our attorneys now, and we have also sent a complaint to the Illinois attorney general. We've complained to the BBB (no response) and sent a letter to NARI (National Assoc. of the Remodeling Industry) requesting that he be removed from membership due to violations of their ethics codes. I think he does not have the money to refund - which of course doesn't exactly give him the right to keep it! We're talking about almost $40,000, also via home equity line. We told him on the first day this all happened that if we spent the next 20 years paying off a home equity loan for which we get nothing, we'll be coming after him via every legal means possible. I'm not sure he ever realized how sincere we were, but he's in for a HUGE fight. I spoke with the Cook County state's attorney's consumer fraud intake division, and they advised me to contact the Illinois attorney general's department of consumer fraud. Apparently the office (local state's attorney v. attorney general)to contact depends on the amount of work that has done on the project. Since they actually did some work on our project, it's the IAG. For you, I believe it would be the county state's attorney.
A few questions: Do you know to which bank he deposited your check, or did he just get cash, like in the Evergreen Park complaint below? What did he tell you about who would be performing the work? Did you meet the "foreman"? And were you told that your workmen would be employees or subcontractors? Also, do you mind my asking about how much he has taken from you? We suspect he has basically been operating a "pyramid scheme", paying for past jobs by generating new work and we all happen to be the people at the top just as the pyramid collapses. If we have to fall, everyone who conspired to set us up is going to get dragged down with us because we won't go easily.
Please post additional info. I'd like to know the details of the other victims in this mess with us. Perhaps we can gain some insights from each other...

#1 Author of original report
still awaiting a refund from Momax
AUTHOR: Jennifer - (U.S.A.)
SUBMITTED: Tuesday, November 30, 2004
We are still awaiting a refund from Momax and have never received any return calls. If anyone has any good information, please post below so we can all know.
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