Monat Charge my credit card without my permission and not making refund as promised bunch of time Internet

Worse customer service ever. I joined monat as MP at the end of November. When product pack was offering free shipping.

I got charge for shipping. My pack did not get delivered to me for a month. I had to call many times to get it. finally I got it after about 5 weeks from purchase date. I didnt get my shipping refund till today many calls made but every time all I hear lie that sorry you will get it soon or system is down. My card also got charged again random in December. Which made me so upset only on last call i got that charge refund buts still waiting on shipping refund.

 Supervisor answer was call canada post to find out my missing parcel.

This is not acceptable they made mistake and rather than sending me new pack asking me to chase canada post. another time supervisor response we are new company. ha ok but if you can see in your system i am not lying why you cant solve my issue in months. Insane I am so upset

Worse company ever I dealt with. My hair is long and beautiful but since I am suing Monat I am questiong prodcut many time but still using it on name of detox form last 5 months, charging extra on my card and not getting refund make me nervous. 

I wish Monat can compensate me for my time I wasted with customer support who really sound like bunch of laughing kids behind the computers and I really hope Monat can take my review to improve their service.