Monitronics International ripoff on automatic contract renewals and lousy customer service Dallas Texas

Monitronics is a very customer-service oriented company and your satisfaction is important to us. Please contact the Executive Response department @ 800-447-9239 ext 2196 to better assist you.

Monitronics is a very customer-service oriented company and your satisfaction is important to us. Please contact the Executive Response department @ 800-447-9239 ext 2196 to better assist you.

Monitronics is a very customer-service oriented company and your satisfaction is important to us. Please contact the Executive Response department @ 800-447-9239 ext 2196 to better assist you.

Monitronics is a very customer-service oriented company and your satisfaction is important to us. Please contact the Executive Response department @ 800-447-9239 ext 2196 to better assist you.

Noreen's problem seems to be the same problem that is in every single one of these complaints I've read. The wierd thing though is how Tim from AZ is handling the issue. Why would you stay with a company that you have to monitor, and who you are always afraid is going to mess you over. There are other companies out there! Use another one because it sounds to me you are just one step away from writting one of these complains! Wow, i'm just amazed that someone would go threw that when they don't have to!

I've been a monitronics customer for many years. And have had a few issues with them:

I had a contractual problem with them, whereas the particular contract which was in force said nothing about their ability to raise rates, yet they did. I called them on it, and they backed off their rate increase.

When it came time to renew, I did, and THAT contract actually did have verbiage in it surrounding their ability to raise raise (by an insignificant amount). This was fine with me.

But I paid close attention to the renewal clause. I saw that yes, indeed, you must inform them in writing 90 days in advance (very rediculous)... so with each contract I've written with them that is set to expire that fiscal year, I *ALWAYS* write a letter at about 120 days prior to the end of the contract, indicating that I want to cancel. This covers my a*s in case their "automatic renewal" is of a rediculous price. I usually wait until close to the end of the contract to settle on a new price.

But you're right, unless you take specific steps to cover yourself with them, they'll burn you.

I also had a problem in the past year surrounding the issue of security. In the mail I received a "verification notice" from them that my password had been changed to "Allen". I'm the only one in the house, and did NOT change my password to "Allen". Upon calling them (very concerned, of course), they could tell me NOTHING about when or even if it was changed, only that yes, they could see that a letter had been generated to me surrounding a password change... but that my original password was still in place. (????).

This makes me very nervous about the integrity of their data.