Monro Muffler / Brake Ripoff prices charged for parts and labor, then lies to justify. Rude attitude Pittsburgh Pennsylvania

Comparing what a shop charges for a GOOD part, to what you'll pay a store like Advance, Autozone, Kragen, Chuckys, or any of the crap jobbers is meaningless. The Zone and all the others sell at "jobber" prices, not retail. NAPA, Carquest, Advantage, Bumper to Bumper, and the like sell retail, not jobber. The real difference is QUALITY. Repair shops use GOOD, not CHEAP.

I always love how you guys NEVER put down year, make, model, engine size, etc on a complaint dealing with car repairs. $1000 for the converter assembly and muffler assembly on some cars is CHEAP. The muffler alone for some Benz models is nearly $1500.

As for the incorrect analogy, Les is right. A true analogy would be that the restaurant also did not pay retail for the food it cooks. They also bought it alot cheaper than you can.

Comparing what a shop charges for a GOOD part, to what you'll pay a store like Advance, Autozone, Kragen, Chuckys, or any of the crap jobbers is meaningless. The Zone and all the others sell at "jobber" prices, not retail. NAPA, Carquest, Advantage, Bumper to Bumper, and the like sell retail, not jobber. The real difference is QUALITY. Repair shops use GOOD, not CHEAP.

I always love how you guys NEVER put down year, make, model, engine size, etc on a complaint dealing with car repairs. $1000 for the converter assembly and muffler assembly on some cars is CHEAP. The muffler alone for some Benz models is nearly $1500.

As for the incorrect analogy, Les is right. A true analogy would be that the restaurant also did not pay retail for the food it cooks. They also bought it alot cheaper than you can.

Comparing what a shop charges for a GOOD part, to what you'll pay a store like Advance, Autozone, Kragen, Chuckys, or any of the crap jobbers is meaningless. The Zone and all the others sell at "jobber" prices, not retail. NAPA, Carquest, Advantage, Bumper to Bumper, and the like sell retail, not jobber. The real difference is QUALITY. Repair shops use GOOD, not CHEAP.

I always love how you guys NEVER put down year, make, model, engine size, etc on a complaint dealing with car repairs. $1000 for the converter assembly and muffler assembly on some cars is CHEAP. The muffler alone for some Benz models is nearly $1500.

As for the incorrect analogy, Les is right. A true analogy would be that the restaurant also did not pay retail for the food it cooks. They also bought it alot cheaper than you can.

Comparing what a shop charges for a GOOD part, to what you'll pay a store like Advance, Autozone, Kragen, Chuckys, or any of the crap jobbers is meaningless. The Zone and all the others sell at "jobber" prices, not retail. NAPA, Carquest, Advantage, Bumper to Bumper, and the like sell retail, not jobber. The real difference is QUALITY. Repair shops use GOOD, not CHEAP.

I always love how you guys NEVER put down year, make, model, engine size, etc on a complaint dealing with car repairs. $1000 for the converter assembly and muffler assembly on some cars is CHEAP. The muffler alone for some Benz models is nearly $1500.

As for the incorrect analogy, Les is right. A true analogy would be that the restaurant also did not pay retail for the food it cooks. They also bought it alot cheaper than you can.

Terry H. you are so wrong! Monro ripped my wife & I off so bad. Please! Please! don't take your vehicle to Monro Muffler, unless you want them to rip you off! We were charged double the price of all the parts on our muffler and catyltic converter. The total bill was over $1,000. This is not good business! I don't think they practice good business after reading all the reports in here.

Poor Analogy -- Does Monro pay retail for parts?

First, the employee was very RUDE and ARGUMENTATIVE. He should be fired in my opinion. The bottom line is I am having need pads AND rotors of OE quality INSTALLED at a total price of $200 including parts and labor. Basically Monro was charging me for the most expensive parts possible for my vehicle and then adding a HUGE markup ABOVE RETAIL.

The rebuttal basically is saying if he was a restaurant he would go to a grocery store and buy food at retail and then mark it up from there. A restaurant buys at wholesale not retail. His very analogy is flawed! When I go to a parts store I am not buying at wholesale I am buying at retail. If Monro does not get their parts at a cost equivalent to the wholesale cost to the parts store, they are doing a very poor job of procurement. The bottom line is customers can potentially save hundreds of dollars by avoiding Monro -- I DID!

First, I agree with "L" in that rude behavior should not be tolerated from our employees or from customers. If what he says is true, we certainly apologize and we have spoken to our manager to be sure this will ot happen.

As far as "L"'s price comparison, we feel that it is totally unfair. He is comparing the prices from a parts store with those of a full service repair facility. We are confident that our prices are very comparable with other major chains like ours.

I wonder if "L" calls the food distributor for his favorite local restaurant to see what they are paying for their "parts" or if he just pays the menu price for the full service he receives there.

We are a full service facility. If "L" wants the grocery store price for his parts, he would have to do the repair himself.

We offer a 30 day price match guarantee against all comparable chain shops and dealers. I can assure you that this not an "organized rip off".

Director of Customer Service
Monro Muffler Brake