Mountain Area Communications Cancellation rip-off and run around Sneedville Tennessee

We are one company in one state. There are many different companies all over the country like ours. But Mountain Area Communications is only located in East Tennessee. We have 3 offices but they are under the same ownership. There is another office just like ours in the same city as one of ours but it has a different name and is under different ownership.

The reason you cannot cancel the order is because we pre-pay the magazines for you right after you go through the verification process. That's how we can guarantee our rates to never increase. It is $3.85 per week for our service for a full 60 months but who seriously wants to pay for something for 5 years? Especially a weekly charge. You're looking at around 240 payments of the $3.85. So we bundle it up to make it affordable. Most people can afford an extra $49.90 a month. So we figured it up that if you pay $49.90 a month for only 20 months(1 year and 8 months) then it's paid in full so the other 40 months(3 years and 4 months) you pay nothing because your account is already paid in full. The publishers who produce the magazines have a no return and no refund policy so if you cancel the order for free, we are stuck with hundreds of dollars we've already paid out for your service that you agreed to pay on a recorded tape.

As for not receiving your magazines after 2 weeks since your order, the verifier specifically tells you that it does take 8-12 weeks to receive your first magazines but you will get a full 60 months of them. If after that you still haven't received your magazines, you can call customer service at 1-866-900-2719 and they will gladly issue a complaint to the publishers and the publishers will do a full investigation as to why you're not receiving your magazines.

As for the gift certificate, it was simply a bonus, a thank you for your magazine order. If you're not happy with your gift certificate, we sincerely apologize but your agreement with us is for the magazines. You speak to 3 different people to ensure that you do understand the service completely before we process the order.

So I have an OK! magazine here at my house. I'm going to work some numbers for you. That magazine is $3.49 an issue. So, say you buy 6 magazines of the same cost each month.. 6 total. That's $20.94 a month. With our service, it's $3.85 a week for 6 magazines. That's $15.40. You save $5.54 a month with our service. But I know for a fact that Cosmo is at least $5.99 a month here. So imagine getting 6 magazines that are $5.99. That's $35.94. You're saving $20.54 a month with those magazines by using our service. But what you don't realize is, the OK! magazine, it's a weekly magazine. And with our service, that weekly magazine is for 60 full months. So imagine how much that would be. 4 magazines a month times 60 months is 240 magazines over time.

This is one hell of a service. You see these complaints on sites like this. But really, there's like a total of 15 complaints. We have thousands of customers. I could see if we had thousands of complaints on here but we don't. Every company that deals with the public in any way has complaints, even wal-mart and McDonalds. But we all still go there, or most of us probably. If you're not receiving what we promised you, give us a call and we'll will take every action possible to correct the issue. We're really a great company. I enjoying going to work there everyday.

IF you're using our service just to get the gift certificate, then you're not going to be happy. But as I said before, you agreed on a tape verified call to make these payments for the magazine service. I'll be happy to assist each and every one of you in resolving your issues but we can't help you if you don't let us know there is a problem. As I posted earlier, the customer service number is 1-866-900-2719. Sometimes that line is busy, so just keep calling. I hope this helped some of you out. I'm sorry that some of you are not happy with the service but with every service, things happen and we need your input to resolve these things. Have a great and safe day out there!

Maybe some help:
Go to the Knoxville, TN Better Business Bureau site, you will find Mountain Area Communications listed. You can file a complaint there. Also if you scroll down it says that this is a pay during service program and it CAN be cancelled in writing. (I know they say it can't be cancelled but it CAN.) While you are fighting them on it you can send them a certified letter stating you want to cancel this service. They have to stop charging you as of the date they receive your certified letter. This company operates under many different names in a lot of different states with different people running them but the scam they pull is the same everywhere. Good luck