Mp3 Rocket failure to provide reasonable support via email or thru support forum, Internet

in response to a post i submitted to the rocket forum, i recieved this email from:    

Forum Administrator
MP3 Rocket Community Forum
MP3 Rocket Inc.
www.mp3rocketsupport.com/forum

Hello barlou12,

You are receiving this notification because your topic "failure of rocket
to provide support" at "MP3RocketSupport.com" was disapproved by a
moderator or administrator.

The following reason was given for the disapproval:

The reported post is off topic.

This post is highly inaccurate and is aimed and misleading other MP3 Rocket
users. Moderators have posted several times about emails being filtered.
Please review the board again.

this was the post i submitted,

hi all,

just a quick, condensed recap of two posts of mine, highlighting the inadequacies of this forum and the pro members 24/7 service, that were silently removed from this forum.

about 5 years ago - purchased pro version lifetime membership
within the first month (moneyback period) had a problem, emailed support, got a reply.
year or so latter,... problem,.... emailed support,.... no response.
month latter tried again,.... 2 emails ignored !!!!
two weeks latter, submitted 3rd request for support.... still no reply.
i had to get a friend to come and fix my computer.....

last year,.... new problem,... tried sending another email to support.... they replied, telling me to ask at this forum (mp3rocket support forum) for advice.
ie: 'mp3rocket pro support' consider this forum is part of the 24/7 email support all pro members have paid to recieve.

regardless, of this forum being run only by volunteers, mp3rocket is still obliged to provide the support we paid for, be it on this forum or via 24/7 email.
 
for anybody i may have missed, here is a copy of the PM i sent to everybody (i think) that has not recieved a response to their post in the last three months.
......................................................................................................................................
hi barlou here,

i am taking this opportunity to urge anybody who is dissatisfied with mp3rockets support, be it, you are a pro member that has not recieved a reply from 24/7 email support, or anyone that has simply not had a good experience obtaining timely support via the mp3rocket forum.

please spare a moment to post your comments at [url]http://www.ripoffreport.com/computer-software/mp3-rocket/mp3-rocket-failure-to-provide-8b398.htm[/url]
or start your own new post at 'ripoff report'

you can use any loggin name you like at the 'ripoff report'  website and remain anonymous.

i have been asking for improvments to their service (that i have paid for) for over 6 months and they have removed my negative posts from the forum hoping the problems will go away

take a stand, save others from paying for a program offering support that does not seem to exist.

if you know of another/better scam reporting site, please let me know.
.........................................................................................................

hoping this issue can be resolved sooner rather than latter.

thankyou.

at the time of my original post at 'ripoff report' this (attached, cropped screenshots) was the state of replied posts at the 'rocket support forum' from the start of this year.

they can deny the truth, but trying to hide it seems a waste of time at this point.