Complaint Review: Mr Rooter Plumbing - Sacramento California
- Mr Rooter Plumbing 3500 Power Inn Road, Suite C Sacramento, California United States of America
- Phone: 916-379-06
- Category: Plumbing
Mr Rooter Plumbing Charged me $254 to replace a hose & valve--the job took 30 minutes and used $30 worth of retail parts Sacramento, California
*Consumer Comment: weekends cost double
*Consumer Comment: Overcharged?
*General Comment: Logical fallacy...
*Author of original report: Too close to the truth for you?
*Consumer Comment: In addition
*Consumer Comment: You made the decision.
*Consumer Suggestion: Mr. Rooter
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Because I'm a bit of a do-it-yourselfer, I'm fairly familiar with materials prices. I estimated very generously at $30 for parts [just a valve and a hose]. I was, however, in a bit of a panic, being without my toilet and haven broken a line I didn't think I could fix. When the technician quoted the price, he quoted me $234. I was in shock, but I agreed anyways, because at this point, I was a bit beside myself with stress. When he gave me the paper to sign, the price was $254, as there was a "fuel charge" of $20 he forgot to point out. I agreed, because I needed to get it fixed immediately, and it didn't occur to me to call someone else.
To make a long story short, it took him 30 minutes to swap out the valve and replace the hose. I have since had the opportunity to call and talk to a number of plumbers, and have had 2 reputable plumbers tell me the job shouldn't have been more than $125. The invoice I was given has a lump-sum amount, so I have no idea how they arrived at the quoted $254.
I called Mr Rooter, and spoke to the general manager. He explained that I agreed to the price before hand, and that was what he had to charge to keep his business running. I asked him why he felt he had to charge more than twice what other plumbers would charge, and he just repeated himself. Although I said a number of times I believe I was severely overcharged, there was no offer to charge me a more reasonable amount. I also asked three different times for an invoice that broke out the charges, and the request was sidestepped each time.
This report was posted on Ripoff Report on 10/28/2009 12:55 PM and is a permanent record located here: https://www.ripoffreport.com/reports/mr-rooter-plumbing/sacramento-california-95826/mr-rooter-plumbing-charged-me-254-to-replace-a-hose-valve-the-job-took-30-minutes-and-516302. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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