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Report: #1211241

Complaint Review: murrieta VW - California

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  • Reported By: Diana O — murrieta California
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  • murrieta VW date Street California USA

murrieta Volks wagon Ripp/off. No honesty murrieta California

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Terribly Disappointed!!!  Terrible Dealership!

I am a senior have lived in the area for many years. Never have I experienced what I did today. 

I have been working on a car for over a week that I wanted to purchase. I applied for credit and Scott the Sales Manager approves the price and sale. 

I was working with Lauren S. Who was aware of the entire sale. Both she and Scott knew I was purchasing the car. I had worked on it for a week Why else would I have financing put into place? She told me it was mine I have emails to prove this. 

On Sunday, Lauren informed me the car was still in recondition mode. I could not pick it up. She and Scott would be off for a day or two. I told her I wanted to get it the nxt day. She assured me LeAnn her assistant sales person would contact me.. I could pick it up as soon as it was ready and the paperwork was set. It was mine no worries.

I contacted Leann when I did not hear from her on Monday. I gave her until 12:30. I was excited to go get my car! 

I called LeeAnn , I told her I am the buyer of the VW Bug. Did Lauren tell you? She said yes, she was told and the it was being reconditioned still. She told me doors and parts were being swapped out from a bad car they had. She told me a couple more days,  LIE LIE.. I had pics of the car the doors did not look damaged. But, she knew I was the buyer of the vehicle and Scott was aware of this deal. She acknowledged. 

She then calls me later at 6:00 pm to tell me the car I was buying was SOLD!! She was disregarding and more lies. 

I called Mike supposed Manager on duty. Offered no help, refused to tell me who sold the car, gee you think it's because it might be LeAnn?   Could care less that I was just screwed out of a promise a deal that I have confirmations of in writing.

This is a dealership that lacks integrity. Honesty and customer service. I had explained my husband was a disabled veteran we were seniors and really needed this car and Scott had already agreed to the deal. He had the terms put the door set and the loan ready and approved.

I guess none of that mattered. Would not recommend any of them. No one can keep the Lies straight.. 

do not recommend buying here.  So much for a caring dealership looking out to help the customer.

This report was posted on Ripoff Report on 02/24/2015 01:18 AM and is a permanent record located here: https://www.ripoffreport.com/reports/murrieta-vw/california-92562/murrieta-volks-wagon-rippoff-no-honesty-murrieta-california-1211241. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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