Complaint Review: Music123 - Riverton, Utah
- Music123 PO Box 720, Riverton,, Utah U.S.A.
- Phone: 888-566-6123
- Web:
- Category: Computer Software
Music123 did not send order, then sent wrong order, difficulty getting correct order Riverton, UTAH Internet
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I ordered a $479 virtual keyboard product called Omnisphere six days before Christmas and paid 2nd day delivery to get to me well in advance.
The order never arrived.
The day after Christmas, I called customer service. They said my card didnt go through so the order was never sent. However, as he said this and tried the card, it went through. -->This card has a $10,000 limit.
It arrived 5 days later, not next day.
What I got was not what I ordered. Instead of a $479 Omnisphere large box, I got a small package with a $5 guitar Capo inside. A Capo is a small clamp that goes onto a guitar neck to change the pitch and costs about $5.
I was the next hour on the phone to customer service, working my way up to speak with the manager because they said I would first have to send the capo back....have it checked in at the warehouse, and only after this, could they send me the product I ordered. This process would take 72 hours AFTER they received the capo in the mail - at my expense.
The manager I talked to seemed totally unconcerned with my problem and didnt seem to care at all when I told him I would never be shopping at Music 123 again. Too bad for me.
I feel i got screwed more than once and really have no recourse at all in this matter except to tell others my experience.
At this point I am in limbo for at least the next week till I know if I will ever get my order from these people.
Jeffrey
Encinitas, California
U.S.A.
This report was posted on Ripoff Report on 12/31/2008 03:33 AM and is a permanent record located here: https://www.ripoffreport.com/reports/music123/riverton-utah-84065-9998/music123-did-not-send-order-then-sent-wrong-order-difficulty-getting-correct-order-river-406564. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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