Music123 did not send order, then sent wrong order, difficulty getting correct order Riverton, UTAH Internet

I ordered a $479 virtual keyboard product called Omnisphere six days before Christmas and paid 2nd day delivery to get to me well in advance.
The order never arrived.

The day after Christmas, I called customer service. They said my card didnt go through so the order was never sent. However, as he said this and tried the card, it went through. -->This card has a $10,000 limit. It arrived 5 days later, not next day.

What I got was not what I ordered. Instead of a $479 Omnisphere large box, I got a small package with a $5 guitar Capo inside. A Capo is a small clamp that goes onto a guitar neck to change the pitch and costs about $5.
I was the next hour on the phone to customer service, working my way up to speak with the manager because they said I would first have to send the capo back....have it checked in at the warehouse, and only after this, could they send me the product I ordered. This process would take 72 hours AFTER they received the capo in the mail - at my expense.

The manager I talked to seemed totally unconcerned with my problem and didnt seem to care at all when I told him I would never be shopping at Music 123 again. Too bad for me.

I feel i got screwed more than once and really have no recourse at all in this matter except to tell others my experience.

At this point I am in limbo for at least the next week till I know if I will ever get my order from these people.

Jeffrey
Encinitas, California
U.S.A.