Mutual Of Omaha Life Insurance Policies You Will Need Years Before Death So You Have It In Time For Burial, Internet

This is the worst company ever. My mother purchased a life insurance policy. She requested the policy be surrendered so she may purchase her grave site, tomb stone and casket before she passes on. When we called the company they requested a hand written letter requesting the release of these funds from my mother. This was faxed the next day. Feb. 26th 2013 2 weeks later they requested another letter from the benificiary. Done 2 days later. Well it is now April 3rd 2013 and still no check. When we contacted them today we were told the computers were down today it will be another 21 days. God forbid if my mother had already passed. We would have to wait who knows how long for burial. She has already lost out on her 50% off burial package because of how long it takes for them to write you a check for the money you paid them faithfully on a monthly basis.