Complaint Review: My Phone Support - Internet
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Called the company and was having issues with PowerPoint. I was told that they are Microsoft at first then asked agan and they said they were affiliated with Microsoft. I asked if they were contracted with them and he wouldn't answer he kept saying the same thing. (this was after when I was on the phone with them). I didn't realize it at first they werent a coworker looked on line for Microsoft contact number and this came up. We called I told them my issue and they wanted to charge $99.95 and I needed this help right away for a deadline. The first guy said he needed access. Once he did he started to try to put their software for a help on my computer without permission and I said what are you doing and he said what he was doing and I said I didn't give you permission to do that! He said oh ok let me remove it. I said I need the technician and then he kept trying to sell me their services and I said I need to be transfered to a technician as you stated you would. Well when I got on the phone. I was on the phone for almost an hour and nothing got resolved. They said they would have to transfer me to another department. When I was on hold I had a co-worker hold the phone while I walked to deliver something to a VP. When I walked back they didn't disconnect with my computer and someone went into my DOS program on my computer. I kept trying to get control of my computer to disconnect them and the guy came on and he was denying someone was doing that!! I was struggling and finally able to fight them for my mouse and disconnected them and ran a virus scan!! HOW DARE THEY DO THAT!! I WOULD NEVER TRUST THEM ON ANY COMPUTER!! DO NOT USE THEM!! Nothing I called them for warranted them to go to my DOS program!!
This report was posted on Ripoff Report on 05/03/2016 11:02 AM and is a permanent record located here: https://www.ripoffreport.com/reports/my-phone-support/internet/my-phone-support-consumer-soft-scam-do-not-give-them-access-to-your-computer-1303356. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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