Complaint Review: MyCleanPC.com - Internet
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- Author Confirmed
- MyCleanPC.com 617 West 7th St. Los Angelos, CA Internet United States of America
- Phone:
- Web: mycleanpc.com
- Category: Computer Service & Repair
MyCleanPC.com CyberDefener.com Scam- Adware- Take control of your PC and Stop it Dead. NOW you've got a ral problem internet
*Consumer Comment: An all too familiar story...
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Called MyCleanPC.com after seeing hundreds of their $29.95 TV commercials. The company takes hold of your computer and actually moves the mouse for you over the phone. s the lady is talking to me she's looking through my program files and says, "well I don't see anything too bad here- let's run the scan." When the scan stops dead, in the middle of the process, I get a little scared that i just gave someone access to my PC. I do a search of MyCleanPC and the CyberDefender company that now has control of my PC. Navigate to Ripoff Report, and my phone rings immediately. She says, " you don't have to go there, if you want to hear good things about us, I'll send you to those places. By that time i had read about the upsale to their technicians. She says," I don't understand why your PC has stopped, but you obviously need extended technical assistance".How Much? $300 No Thanks. PC was all messed up after that. Used Microsoft recommended Sunbelt Vipre Recovery and found one .EXE Trojan32 jamming my whole PC.... You Guessed it? CyberDefender\ Registry Scanner\ Trojan32. ADWARE. Now I've been trying to call them to remove their Auto-Renewal Annually of $29.95 and no one responds. I Think the whole thing is a Scam, with TV Commercials!!
This report was posted on Ripoff Report on 07/09/2011 07:58 AM and is a permanent record located here: https://www.ripoffreport.com/reports/mycleanpccom/internet/mycleanpccom-cyberdefenercom-scam-adware-take-control-of-your-pc-and-stop-it-dead-now-750948. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
An all too familiar story...
AUTHOR: spc3rd - (USA)
SUBMITTED: Wednesday, August 17, 2011
There are many free & paid security software programs available, such as, Malwarebytes & SuperAntispyware (both of these have a free version and a paid one). I would never, ever permit anyone like these people at MyCleanpc.com to remotely access my computer for any reason! You should only allow well-known, trusted personnel, such as, Microsoft tech support, or the tech support staff for whatever antivirus programs you are running...to perform a remote assistance connection! I also find it very suspicious the rep you dealt with was looking through your personal files. There are also many FREE resources available to help you optimize your computer's performance!
Another red flag is the rep who accessed your computer immediately called you when you went to this website and tried to dissuade you from looking at the complaints here about them! You can bet the reps at MyCleanpc.com KNOW where the unfavorable reports about them are, and will do anything to keep a customer from viewing the truth about them!
Three questions:
1. Did you actually sign-up for their auto-renewal service?
2. Did you provide them with any financial information (credit card, debit card, etc)?
3. Are you receiving email notices about renewing automatically?
If you DID give them any financial info and signed-up for their auto-renewal, you should take steps immediately to prevent them from charging anything to you! I would also strongly recommend you send a Certified Letter (with a return receipt request) to the company requesting them to stop any auto-renewal charges. You should also contact your credit card company or financial institution to advise them of this situation (IF you did indeed, sign-up for the auto-renewal).
Post back here and let everyone know how things work out!
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