Report: #1324852

Complaint Review:

  • Submitted: Fri, August 26, 2016
  • Updated: Fri, August 26, 2016
  • Reported By: admin_7 — Indianapolis Indiana USA

    , California
    USA Divorce Place Inc Divorce Papers,, Scam and Ripoff, High Pressure Sales Tactics, Deceptive Consumer Practice, Fraud Rancho Santa California

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I contacted this company and purchased their product because it was a 100% money back guarantee and they said that their paperwork was 100% guaranteed to work and they provide customer service support, etc. to go through the divorce process. They really push the 100% money back guarantee and that everything will be fine etc. However, once I paid them and completed their online evaluation we tried to use their forms and the state of Indiana said they were the wrong forms and not updated. It was missing information, etc.

This process and going through a divorce is difficult enough but then to find out we got ripped off and the forms didn't work we tried to reach our case manager assigned to us (who was supposed to go through the interview - we never spoke with her after repeated messages and attempts to reach her and anyone who could help in the company) with no response... ever! Finally we heard back from someone who acknowledged they were the wrong papers and product but at this point, we had already hired someone, to take care of the issue. They take responsibility for knowing it was the wrong paperwork and are now making us jump through hoops to get our money back from their "100% money back guarantee". If not resolved after this final request from them of submitting paperwork and information to them about our divorce and paperwork we will be doing a charge-back on our credit card against the company. Bad experience, Bad product - worse customer service and overall feel taken advantage of in an already compromising situation. They knowingly admit the paperwork they gave us was wrong and that our supposed "case manager" never got back to us and they still won't refund the money. Bogus company and process.


UPDATE: They will not grant a refund and claim that we now have to go back to the court - pay the filing and court fees with their paperwork and get rejected so that they can see a rejection letter and only then will they give us our refund.  We spoke with the clerk at the court and they advised us that it was the wrong paperwork and outdated which would be rejected. They provided us with the proper paperwork and told us NOT to file the wrong paperwork as it would be a waste of money.  The company stated to us over the phone that the refund department approved our refund, as long as, we submitted the paperwork used and it was not their's but they still would not honor a refund.  Anyway, just avoid this company and their high pressure sales tactics, poor quality service and products and just go to the court house and get the proper paperwork.  The company is most liekly the wrong paperwork and you will spend a ton of money and time only to go and find out it was all wrong.  Then the company will not honor it's 100% Guarantee that they so adimately push when closing the deal.  THIS COMPANY IS THE WORST!!

This report was posted on Ripoff Report on 08/26/2016 05:23 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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