Report: #1213290

Complaint Review: NAKED WINES - Napa California

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  • Reported By: Denise K — los angeles California USA
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  • NAKED WINES 500 First Street Napa, California USA

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Last Christmas I got a card when I ordered some office supplies from Staples to order 12 bottles of wine for $100.  I though what a great deal, but little did Iknow once you purchase the wine you are then joining some club. Trouble is they don't really explain much about the club you get a bunch of strange emials and then the next month they start hitting your credit card or debit card for money.  I guess I should have read the emails but I get so many emails from so many businesses etc. I just thought whatever.  They don't explain when you order  the wine that you are joining anything, just start sending you crazy irritating emails and then you find out you were a victim of their scheme. 

This report was posted on Ripoff Report on 03/04/2015 10:51 AM and is a permanent record located here: https://www.ripoffreport.com/reports/naked-wines/napa-california-94559/naked-wines-give-you-a-card-for-12-bottles-of-wine-for-100-and-whne-you-follow-up-someho-1213290. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#7 Consumer Comment

Great Value for Great Wines!

AUTHOR: Ellen - (United States)

POSTED: Monday, October 21, 2019

I am not a wine expert but I know what I like.  I placed my first order of 12 bottles with $100 off which ended up costing around $80 or $90.  Every single bottle that we drank was excellent!  For the price, the wines cannot be beat.  I just placed my second order of 15 bottles (you get one free bottle each month or their choosing) and am looking forward to enjoying these as much as I enjoyed the first shipment.  I think the ones who are reporting this as a scam are probably the wine brokers or package stores who will lose business to this concept.  I loved it!  They do charge $40/mo but that goes into your account to use toward purchasing wine. Any time you want to cancel you get back any money that is in your account . . . or you can cancel before they charge you but I know that I spend a lot more than $40/mo on wine!

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#6 Consumer Comment

So far, do good

AUTHOR: Kevin - (United States)

POSTED: Friday, December 07, 2018

I received my order in just a few days, scanned all the bottles with the Vivino app and all bottles had really good ratings with a retail value of over $110.00. I can't wait to try them all.

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#5 Consumer Comment

Rebuttal: It Is Not A Ripoff.

AUTHOR: richard - (United States)

POSTED: Monday, May 21, 2018

I got the $100 off a case of wine coupon and decided to use it. I bought the Red Wine medley which came out to about $75. It was delivered in 3 days via Fed Ex. Since you have to be over 21 and physically there to sign for alcohol, I had it shipped to a Fed Ex delivery station which in my case was my local Walgreens. The wine was average, nothing you couldn't buy at the supermarket, but the $75 I spent was well worth it. 

Once you order the wine, you are put on a waiting list to become an Angel investor. When you become an Angel, they automatically charge you a monthly fee and that money is put into an account where you can use it to buy more wines at a discount (the Angel rate). IT WAS CLEAR AS DAY as to what they were going to do and you have the opportunity to cancel at any time. I wasn't sure I wanted to be an Angel, so I waited a week. In that time, I was moved up the list and got a couple emails saying "you are now 1120 people away from becoming and Angel." "You are now 1054 people away..." etc. 

I decided I didn't want to continue and went to the website, logged into my account, and canceled. It was easy. No fuss, no muss. I don't see why there are all these complaints except perhaps some people may not be too bright. 

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#4 Consumer Comment

Terrible Terrible Terrible company

AUTHOR: anon - (United States)

POSTED: Tuesday, May 15, 2018

The glowing comment is written by someone who works for the company. Proflowers sending dead flowers to mothers on mothers day (cuz they are not in vase of water or delivered by local florist, rather boxed, closed buds and wilted) and adding what looks like a 100 dollar wine gift card but is a coupon/voucher which requires you to purchase 160 in wine, but cannot even be used in the state of ma in which the flowers were delivered, is cruel. Number one mom would have sounded happier if the flowers were lovely so I felt sorry for my brother cuz he doesnt know the tulips were closed buds and wilted..still mom was very happyand called to thank him but she really believed jim also included a 100 wine gift card, so she asks me to get some wine with it a few days later but every time I add a bottle it says I need to add more to check out and if I add a different type then I have to add more so I just got 6 bottles of white wine cuz if I added a chardonnay id have to add three more bottles, all their wine is 14.99 or higher nothing cheaper..then I have to make it to 160..then the voucher doesnt work anyways..I call and the guy is totally insensitive. I wasted so long and we were tottaly decieved. Why is proflowers including vouchers that look like gift cards but are really coupons which cannot be used to such a shady and scammy company??? Shame on this company such a scam website because they make you buy like a case vefore you can checkout and the vouchers cannot even be used in the states they are distributed.

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#3 Consumer Comment

They make it seem you're getting wine in 2-6 days


POSTED: Monday, July 24, 2017

When a company posts information that you're getting wine in 2-6 days and you're "completing" a transaction basket of wine but instead are "joining" its commercial fraud.


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#2 Consumer Comment

ABSOLUTELY NakedWines Deceives Customers As You Said

AUTHOR: Letthetruthbetold - (U.S.A.)

POSTED: Sunday, May 28, 2017

Very True!!! MANY complaints on the internet about NakedWines horror show! When you have friends or people it appears you know given 5 stars, the only people you trick is yourself! If you ever receive a coupon code or ad claiming $100 off your first order BE AWARE! If you don't immediately cancel, you will be charged over and over $40 or so each month to your account and credit card!!! Their wine SURELY is not good enough for the prices they charge, when you can buy locally and get better quality and quantity for cheaper! Then when you complain you will receive rude employees and managers who never help or satisfy your valid complaints! Here are a few of MANY more reviews complaining about NakedWines! http://forums.moneysavingexpert.com/showthread.php?t=2125033

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#1 Consumer Comment

I disagree


POSTED: Friday, July 31, 2015

I am familiar with Naked Wines, having ordered from them with a similar voucher (without becoming a member), and later becoming a member.  The concept is that members (known as "Angels") pay a monthly amount to fund small wineries, basically providing operating funds on a regular basis.  All of the monthly amounts paid by a member go into the member's account and can be used for future wine orders.

I disagree with the previous post - in  my experience, the Naked wine web site where you redeem the voucher and place the order for wine clearly gives the consumer the option to become a member or not.  They DO add an incentive to become a member by adding three more bottles of wine to your order, but the choice is clearly up to the consumer.

After choosing to become a member, I have nothing but good things to say about the company.  I was contacted personally by phone when I became a member to see if I had questions.  I did ask about the monthly debits from my account (which was clearly explained on the website when I became a member), and was told about the options for either decreasing my monthly contribution or going inactive for a period of time (staying a member but not making payments for 3 or 4 months).

I don't know when the original poster became a member, but I know that at this point there is a waiting list to become an "Angel," and their customer service is outstanding.  They do make mistakes, but work very hard to satisfy their members.

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