National Floors Direct Big Scam, Fraud, False Advertisement, Deceptive & Manipulative Marketing Tactics Long Island City New York, NY

A salesperson, Mike came for an estimate. I decided not to go with them because the estimate was too high. Mike said, "Wait, wait, wait. Watch what I can do for you!" and he called "Regional Manager" three different times to bring down the price. I told him that my daughter is getting married, and they are moving in June.

It was very important for me to get her room ready before their stuff get delivered on 6/1. He then told me about “rush installation”. He promised that the installation will take one day! To proceed with “rush installation”, he said I need to waive my right to cancel the contract. I did it because both Mike and his Manager verified&confirmed that the material that I wanted was in stock and ready in the warehouse.

So, I waived a 3-day cancellation for faster and quicker installation. I signed the contract based entirely on the fact that they were in stock, and I was guaranteed of the installation on 5/4/22. After I signed the waiver and “tap-sign” the e- contract from his small tablet, Mike then asked for a deposit. I wanted to pay with my credit card, but his company does not accept credit cards. I wrote a check for $2,679. Just two days before the installation day, I was contacted by NFD.

Kim said that the flooring material that I wanted failed an inspection and the new installation date is 6/7/22. I told her that I will have to get my daughter's room ready before 6/1. The only reason I signed the contract was because Mike promised installation by 5/4, not 6/7. Kim emphasized that I signed the contract, and on that contract, the completion date was written as 7/3/22. I said, "What?" Mike deceived me to sign the waiver and the contract without thorough explanation.

There was no print-out contract that I could read before I sign. He only brought a small tablet and he wanted me to "tap to sign". He did not give me an opportunity to review it before I sign. If he mentioned anything about possibility of getting delayed beyond 5/4, I would not have gone with this company because I just could not take any chances due to my daughter's wedding!

I told Kim that we can’t do her room on 6/7 and certainly no way in 7/3. I requested her to refund our deposit back. When I tried to dispute this, Kim said that NFD does not give refunds under any circumstances because I signed the waiver and the contract. I was manipulated by their deceptive marketing tactics, and they already cashed my deposit a day after the sales rep came to our house! NFD cashed my check real fast. I asked to speak with a manager.

Kim said she is the manager. I asked for a Regional Manager, Kim said he does not talk to customers, but only with them. I asked for the owner. Kim said that the owner does not talk to customers either. I spoke with Alexis on 5/4 & Marylyn on 5/5. All 3 of them were awful. I told Alexis about their false advertisement, and their deceptive & manipulative marketing tactics.

They entice people with guaranteed “rush installation”, but that's bait. It's their tactic to lure customers and get their $. Everything is nothing but a big lie. I told Alexis that NFD intentionally lies to customers, and they trap/force customers to buy their products. She raised her voice and interrupted me so many times to a point that I just want to cry.

She yelled at me and said, "It is your responsibility to review the contract before you sign!" I paused little bit to breathe. I said, "Mike had a small tablet. He literally pointed lines and told me to tap. He never asked me if I want to review it." At this time, Alexis was screaming on the other line and did not let me finish. She said, "You signed the contract, and it is your responsibility to review, not the sales rep." She also threatened me that if I do not let them do the work then my deposit will be forfeited.

Plus, I'll have to pay 30% of restocking fee, contract fee, cancelation fee, and other fees. If I decide to go with them then I will have to give the installers the remaining balance of $6K BEFORE they start the work. If I don't pay them first, they will not start. On 5/5, another manager named Marylyn called. I told her about how NFD lied about “rush installation” “guarantee” of great work, I asked her to give my money back. She said, “No”. She then compared it to Amazon.

Customers pay Amazon before they receive orders. She said, NFD is like that and they didn't do anything wrong. I tried to dispute, she yelled at me so I had to tell her stop yelling at me. She said, “Are you going to give your life away because it is on the contract? You don’t ever never sign a contract w/o reviewing it first. You failed to review it. It's your fault." They were rude & condescending.

They treated me like a second-class citizen. When I told her I trusted everything Mike and his Manager had said. She yelled, "I don't care what they've said!" I was shocked! I said, "Mike is your employee and you should care. Aren't you guys working for the same company?" NFD will do anything to get your $.