Complaint Review: National floors direct - New York
- National floors direct New York USA
- Category: Interior Decorators
National floors direct Vindictive installers Avon ny Ny
We had carpet installed yesterday by national dloors direct. The in home estimate man was very nice and promised us the best price and told us all the old floor would be taken up and the carpet would be put down. When the two installers came my girlfriend was home by herself and sent me a message that she felt uncomfortable with them here. She sent me another message a little later and said the floors wouldnt be taken up, and they were carpeting over the old ones. This is not what we discussed with the in home estimate man. I called the national floors office and they said it must have been a miscommunication.
She also said that because there was a difference in the height of the floors (a half inch) that they should install transition strips. I called my girlfriend back and asked to speak with the installers myself, as they were giving her a hard time. I told them that I had just spoken with the office, and that I wanted to make sure that the strips were put in. He said okay. My girlfriend texted me yet again and said that they said they wouldnt install them after I got off the phone with them. At this point I left work early to come home to deal with this. As I arrived at the house, my front door was left wide open. I closed it on the way in. I tried to speak with the installer about the strips and he just nodded and agreed.
They finished putting in the carpet and we went to inspect. The strips were never installed. He said there wasnt much of a difference. However when you step on it, it feels like youre sinking. I went down stairs and my front door was propped open again. I asked them to keep .the door shut as there were hornets coming into the house and the AC unit was running. They got defensive at this point. They went back upstairs to finish vacuuming, and I had gone into the basement to finish laundry. And when I came upstairs, the door was opened up again.
I told them that they needed to treat our house with respect and they were extremely angry. Shortly after they left, I went to use the bathroom and I stepped in their urine. They urinated all over our bathroom... After I finished cleaning, I went down stairs and it was boiling hot. It was 90 degrees out yesterday, but we had both of our ACs running. We then noticed there was heat pouring out of our registers. They turned our heat up to 95 degrees before they left out of retaliation. They also marked up our stair case going to the upstairs which now needs to be painted
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