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Report: #449199

Complaint Review: National Home Protection - Iselin New Jersey

  • Submitted:
  • Updated:
  • Reported By: Hudson Florida
  • Author Confirmed What's this?
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  • National Home Protection 33 Wood Avenue South Iselin, New Jersey U.S.A.

National Home Protection Unable to provide a repair company Iselin New Jersey

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I have been with NHP for nearly 2 years now, and have had repairs in the past with no problems. However, the problems began in March when I renewed. I was supposed to have been billed in 2 equal payments, but they billed me all at once, and when I called to complain, they had nothing to say or do, except sorry.

Then last week I have been having frost build up in my freezer, and called them for repairs. They assigned a local appliance center, but they would not come, because they claimed to not have received a work order from NHP. When I called NHP back, I spent several hours on the phone, on hold. Many times, mostly after hours or weekends, I would get a recording saying that the office was closed due to system upgrades. I finally figured out that they did this because they had no one to monitor the phones, even though they are supposed to take calls 24/7. I spent 6 days trying to get a hold of someone. When I did, they assigned a different appliance repair company. When speaking with them, they refused to come out because NHP owed them money from previous repairs that they were sent on.

So it appears that NHP is not paying there bills and I am not able to get a repair person to my house. I am also sick of trying to get a hold of someone. I have left several messages and emails, and have never received a response. BE CAREFUL. Shop around.

Thesarge
Hudson, Florida
U.S.A.

This report was posted on Ripoff Report on 05/06/2009 09:00 AM and is a permanent record located here: https://www.ripoffreport.com/reports/national-home-protection/iselin-new-jersey-08830/national-home-protection-unable-to-provide-a-repair-company-iselin-new-jersey-449199. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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