Complaint Review: National Studios - Maryland Heights Missouri
- National Studios 2215 National Studios Dr. Maryland Heights, Missouri U.S.A.
- Phone: 314-344-9191
- Web:
- Category: Photography
National Studios Took my money and ran. Maryland Heights Missouri
*UPDATE Employee: Please accept our apology!
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I was approached by a gentleman at Kmart in Danville, IL on 03/09/2008 who stated he was with National Studios, Inc. This man offered me one unframed 12X16 portrait and 16 gift wallet photos. I paid this person $10.00 and was asked to come back to the store on 03/10/2008 at 7:00 pm for the photo session. The man gave me a National Studios, Inc. Certificate of Guarantee verifying my appointment. I was told I would pay an additional $9.99 at the photo session. My family and I showed up for our appointment 10 minutes early, all dressed up to find no one from the business there. I asked an employee at Kmart if they knew where we were to go to have our photos taken and they stated the company had not shown up that day and didn't know when they would be back. I tried to call the telephone number stated on the certificate only to be placed on hold for 20 minutes before giving up. I work very hard for my money and I do not appreciate scam artists taking advantage of me. If I see this company set up in a retail store I will inform their potential customers about my experience with the company. I suggest people walk away from anyone representing them.
Very unpleased customer
Jessica
Danville, Illinois
U.S.A.
This report was posted on Ripoff Report on 03/10/2008 06:00 PM and is a permanent record located here: https://www.ripoffreport.com/reports/national-studios/maryland-heights-missouri-63043/national-studios-took-my-money-and-ran-maryland-heights-missouri-316643. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Please accept our apology!
AUTHOR: Ron Perkins - National Studios Inc. - (U.S.A.)
SUBMITTED: Tuesday, March 18, 2008
My name is Ron Perkins, Operations Manager for National Studios.
First of all, I would like to extend our apologies to Ms. B for this situation. Our schedules indicate that our Photographer was in the Garden Department at Kmart from Thursday, March 6 though Monday, March 10 how unfortunate we could not have the opportunity to take Ms. B's families portraits!
I am attempting to contact Ms. B to schedule a new complimentary appointment for her and to refund her money for this regrettable circumstance. My telephone number is 800 489-9300. Good News we will be back taking portraits at the Danville, IL Kmart store on the following dates: Thursday, March 27 through Monday March 31.
Ron Perkins
Operations Manager
National Studios Inc.


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