Report: #586875

Complaint Review: National Warranty Of Florida - Prizm - Internet

  • Submitted:
  • Updated:
  • Reported By: MonsterWarranty — Saint Peters Missouri USA
  • National Warranty Of Florida - Prizm Internet United States of America

National Warranty Of Florida - Prizm national warranty of florida Wasted my time and cost me money. Internet

*UPDATE EX-employee responds: Coffeen Management Joke waste time and $$$

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Last year we got involved with Prizm Administration. We needed a new extended warranty policy developed for the callcenter industry because the automotive industry sucks. Prizm was very interested in getting involved but didnt check with protective insurance before wasting my time and my salesmans time and effort. They didnt even appoligize for wasting our time. Prizm who is in the automobile industry and rv industry wanted to get involved in the callcenter industry. Despite all the negative press they were hot and heavy after this new field of business. My salesman was going through a Master agent named Henry Coffeen for the new product developed just for this callcenter industry. Prizm even had www.fortedata.com(company that provides software for all the callcenters) put all the rates in their system but protective found out and shut if down. Prizm didnt even applogize for wasting everybodys time and effort. Here is some emails for dealers to see how they were trying to by pass the dealers and go around them to make money. I recovered these emails from an employee that was involved with this program:

Dan Baumgarten wrote: 
>  The issue isnt with Prizm. 
> Prizm is ready to go.  The problem we ran into with this account is they
> sent their signed Seller Agreement to Protective directly.  Then
> Protective put the brakes on it because the call center is already signed up on
> a Protective program.  Now Protective wont allow us to proceed on
> this deal and theyve issued more restrictive guidelines for any future
> deals.  The message they are sending is that they dont want call
> center business. 
>  The unfortunate part is we told them six
> months ago we planned to get into this segment and we got the first set of call
> center guidelines from them about 4 months ago.  They were here in
> December and we reviewed where we were at and who we were working with. 
> Theyve known our plans for months and then they did an about face this
> week.  They left the door open for a handful of opportunities but they
> will not consider taking on this call center since they are already signed up
> with another Protective program. 
>  From: Erin McGuire
> [mailto:mcguiree@ymail.com
>  Sent: Wednesday, January 14, 2009
> 9:51 AM 
>  To: henry coffeen; Dan Baumgarten 
>  Subject: Fw: Fw: Sign up Form 
>  We all have spent alot of time and money trying to make us some money..
> Now this Man sells more Extended Warranties than 40 Dealerships combined. He is
> ready to sign up with Prizm. This is a good candidate to see how Prizm will
> operate in this Industry. What steps do we need to help get Prizm in this
> Companies hands to sell? If Protective is wanting to ease into this Industry
> then this is the guy you want to focus on.  
>  ----- Forwarded Message ---- 
>  From: Daniel J. Rorapaugh
> <dan@aaautowarranty.com
>  To: Erin McGuire
> <mcguiree@ymail.com
>  Sent: Friday, January 9, 2009
> 8:32:08 AM 
>  Subject: Re: Fw: Sign up Form 
>  Erin If you could help with training, materials, cheat
>  sheet etc... Also if you can call me some time at 302-354-3447 would be great
>  also 
>   Thanks 
>  Daniel J Rorapaugh AA Auto Warranty LLC 560 Peoples
>  Plaza #211 Newark ,
>  DE 19702 
>  888-222-4445 Ext. 167 dan@aaautowarranty.com   
>  --- On Thu, 1/8/09, Erin McGuire <mcguiree@ymail.com
>  wrote: 
>  From: Erin McGuire <mcguiree@ymail.com

Fw: Fw: Sign up Form


Erin McGuire <mcguiree@ymail.com>
Add to Contacts
To:Dan Baumgarten <DBaumgarten@prizm.net>

Here is his information.. 

----- Forwarded Message ----
From: Daniel J. Rorapaugh <dan@aaautowarranty.com>
To: Erin McGuire <mcguiree@ymail.com>
Sent: Friday, January 9, 2009 8:32:08 AM
Subject: Re: Fw: Sign up Form

Erin If you could help with training, materials, cheat sheet etc.. Also if you can call me some time at302-354-3447 would be great also





Daniel J Rorapaugh AA Auto Warranty LLC 560 Peoples Plaza #211 Newark, DE 19702 888-222-4445 Ext. 167 dan@aaautowarranty.com  

--- On Thu, 1/8/09, Erin McGuire <mcguiree@ymail.com> wrote:

From: Erin McGuire <mcguiree@ymail.com>
Subject: Re: Fw: Sign up Form
To: dan@aaautowarranty.com
Date: Thursday, January 8, 2009, 12:29 PM


From: Erin McGuire <mcguiree@ymail.com>
To: dan@aaautowarranty.com
Sent: Thursday, December 18, 2008 11:40:05 AM
Subject: Re: Fw: Sign up Form

Here is the fax information. Dan had said you needed a good fax number. We will get it and ma

RE: Goodmorning


Dan Baumgarten <DBaumgarten@prizm.net>
View Contact

We have sent everything to Forte and they have programmed rates and vehicle classes.  We sent them fulfillment booklets and the marketing pieces.  Carter said we should be ready for testing next week with the goal of turning everything next week.  The next step will be for you to get some sign-ups and start selling.  So far everything has been very smooth.


RE: Sign up Form


Dan Baumgarten <DBaumgarten@prizm.net>
View Contact
To:HECoffeen@aol.com; mcguiree@ymail.com

We havent received any business yet.  Erin needs to get the seller agreements completed and signed.  Then he should review them before sending them to us.  When we receive the seller agreement, we will notify Forte and they can activate rates for the call center. 


RE: Sign up Form


Dan Baumgarten <DBaumgarten@prizm.net>
View Contact
To:HECoffeen@aol.com; mcguiree@ymail.com

We havent received any business yet.  Erin needs to get the seller agreements completed and signed.  Then he should review them before sending them to us.  When we receive the seller agreement, we will notify Forte and they can activate rates for the call center. 




From: HECoffeen@aol.com [mailto:HECoffeen@aol.com] 
Sent: Sunday, November 30, 2008 7:13 AM
To: mcguiree@ymail.com; Dan Baumgarten
Cc: ericbradshaw@yahoo.com
Subject: Re: Sign up Form



You just need to make sure you cover our buts. If these guys are going out and make stuff happen we need to protect them! Have you gotten any business in from any call centers yet? I want to make sure that we work with them to get all of our business in the house smoothly.



Henry F. Coffeen III


Coffeen Management Company
191 Beechcraft Lane
Seguin , TX . 78155

Work# 830-303-6254
Fax# 830-303-0008
Mobile# 210-380-8484

Life should be easier. So should your homepage. Try the NEW AOL.com.



Dan Baumgarten <DBaumgarten@prizm.net>
View Contact


We have done business with Wayne Craig before and we will not sign him up again unless Coffeen is willing to guarantee customer refunds.  I learned that lesson once from this guy and dont need to learn it again.


Forte is a fulfillment center.  They are not the agent.  You need to sign up your call center clients and train them on the TSP program so they know the reasons to use our program instead of a competitors program.  Carter can provide you with leads but contacting and signing accounts is your job.




Prizm - Forte'


Carter Patterson <carter@fortedata.com>
View Contact
To:schadalavada@prizm.net; dbaumgarten@prizm.net
Cc:; Brian Richey <brian@fortedata.com>
2 Files  Download All
Agent_Agreement.pdf (1116KB)ICX Format.xls (27KB)

Brian and I wanted to thank you both as well as Erin for coming out to
visit us yesterday.  I've reviewed the agreement, signed, and attached
it to this email.

Reviewing my archives, back in 2003, we started doing business with Auto
Warranty Protection
, aka, World Wide Warranty.  

I've attached the last file format we had.  It has not been used for
years and I'm happy to use a new one for our data transfers.  My last
contact was Kent Brown.

Please send me the Rates, Classes, and Terms and Conditions to review.
Ideally, we can get the Class guide in a file that would be broken down
by the VIN Key and Class.  Like yourself, we use RL Polk.

We work with all 3 finance companies that provide for the direct
marketing industry
.  We don't promote one over the other, but the call
center clients do have preferences which may make having all 3 available
worthwhile for you.

Warranty Finance
Rebecca Howard
(312) 261-4810

Scott McMillan
(312) 601-2206

Summit Finance
Marci Johnson
(314) 621-7646 ext 105

We look forward to working with you all and we'll move as quickly as
possible to make your rates available on the Forte' network.

All the best,

Carter Patterson
800-571-8702 ext 1001

om: Dan Baumgarten <DBaumgarten@prizm.net>
To: Erin McGuire <mcguiree@ymail.com>
Sent: Monday, October 27, 2008 6:02:48 PM
Subject: Atlanta Trip



I have the details for the trip this week.  I will be traveling with Suresh Chadalavada , the president of Prizm.  We arrive in Atlanta about 6 p.m. on the 29th.  We will be staying at the Atlanta Buckhead Hotel at 3405 Lenox Rd NE Atlanta , GA 30326.

I would guess that well be at the hotel around 7 7:30 if you want to get together.  Call me at 303-638-0860 to let me what works for you.  We are traveling to Tampa tomorrow and then Atlanta on Wed.



Dan Baumgarten

Senior VP Marketing s Prizm Group, Inc.

V.303.467.8586 C.303.638.0860

www.prizm.net s dbaumgarten@prizm.net




RE: Atlanta Trip


Dan Baumgarten <DBaumgarten@prizm.net>
View Contact

We can possibly add Florida but we need some lead time and we need to know the retail markup desired.  Florida is heavily regulated but it is possible to sell there.  The other states are MBI states and we do not have an MBI program at this time so, unfortunately, they will remain off limits.  If you have any clients that are interested in FL, call me to discuss.







From: Dan Baumgarten <DBaumgarten@prizm.net>

Ill call you Wed evening when we get to the hotel and we can figure out where and when to meet on Thurs morning.  Thanks for setting this up.  We look forward to meeting you.



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#1 UPDATE EX-employee responds

Coffeen Management Joke waste time and $$$

AUTHOR: sexually attacked - (United States of America)

POSTED: Wednesday, June 02, 2010

This company is a joke. Its more like the Mickey Mouse club. Contact these companies and they will explain how coffeen management waste their time and money. When companies sign up with their products the Insurance companies deny them from selling the products. Its a complete waste of time and money.

Gulf States Toyota

1375 Enclave Parkway, Houston -(713) 580-3300

Ray Rogers (713) 266-7700
SAVE A DEAL SOLD POLICIES BUT KYLE(VP)COULDNT SHOW THEM HOW TO REMIT THE SELLS. wHAT A JOKE. Kyle waxes Henrys balls but gets to tell everyone that he is the VP. What a joke. Do not get involved with this group they will waste your time and $$$




Honda of Burleson+henry+kyle@coffeenmanagement.com+cmc+automotive+limitedlifetime+warranty+extended+
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