Nations Home Warranty denied a basic pre-approved home warranty claim and jousted over wording - pathetic Dallas Texas

August 7, 2015. As a client of Nation's Home Warranty for now multiple years, I expected so much more out of their customer service than to be told I was essentially a liar and denied coverage on a simple home repair that had previously been approved. A $4 small part on an outdoor hose faucet vacuum breaker failed, rendering the faucet useless because water sprayed everywhere. I took the vacuum breaker to several plumbing stores, all of which said the part was part of a kit, and the entire assembly needed replacement. I relayed my findings to Nations and inquired if my warranty coverage extended to either replacing this $4 part, or the full assembly. Not sure, the lady had to go ask her manager and came back with good news that it would be covered.  On the day of the scheduled fix things get really hazy. When no one was home, the plumber allegedly came to the house, and relayed to Nations the vacuum breaker had been removed from the faucet, which they well knew do to our conversation 2 days prior. Nations took the opportunity to immediately deny the claim, insisting I had voided the contract due to tampering, put my account on hold and demanded I pay the $60 visit fee from the plumber I never saw. Follow up conversation with Nations did not go well, the customer service lady was belligerent, rude, and chose to engage in a verbal jousting match of semantics instead of working the claim for her customer.  I had heard stories like this from other sources, so I had always treaded very carefully with this company, giving them the benefit of the doubt. I am now their latest victim of bait/switch. I’ve dropped my contract with them, and they’ll need to pay the fee to their imaginary plumber. I will file / disclose across social media to help future potential clients make better informed decisions. BBB report assigned case # 91340193