Nationwide Home Warranty Nationwide does not honor their contracts and are just wanting to take your money. Internet

I have a home warranty through Nationwide.  On 1/3/2010, after record cold, my furnace stopped working.  I reported this to Nationwide and it took them 2 days to get my system checked.  I have had no problems with this furnace and they refused to pay for the repairs to my furnace, saying that they needed maintenance records.  I sent these records after paying for the repair work.  They keep saying that I have not sent these record and the claim is on pending. I have sent these records four times.  They are con artists and just want to take your money and don't want to perform the service for which you pay.