Nationwide Reservations Impossible to reach Ft Lauderdale, Florida Nationwide

I "won" this 3 day 2 night hotel stay in my choice of 6 locations offered, because I raised money for a charity event. I followed Nationwide Reservations procedures, sending a $50 check (reimbursable) and my reservation on July 15, 2016.. Today is August 8th and I still haven't heard from them. The check has NOT been cashed yet. I am trying and trying to call their 800# and it constantly disonnects... I finally got through and I'm on eternal hold. I want to find out from a HUMAN if they received my check and reservation and if I should expect a confirmation ... I want them to email it to me immediatley. No USPS nonsense.  I work as a member of the media and I'll gladly do an expose into this organization.. not to mention stop payment on my check.  A 3- day weekend isn't THAT important to me.