Neptune Society I was told I could use any local funeral home. I called local funeral homes near me, I was told they do not deal with Neptune Society.When I called them back they said it was within 75 miles could not give me any names of the funnel homes. I canced both my mother's and my policy. Only recieved a partial payment back. Brentwood Tennesee

Denise, I greatly apologize for the confusion and misunderstanding in the purchase of our services. Now, I do understand we have been in touch with you to help assist your concerns about the partial refund for the service purchased and choosing your preferred funeral home. Now the Customer Service and Billing Manager James,  was able to fulfill what was agreed, for you to return the kits and we have processed the full refund. I apologize for the confusion for the choice of the funeral home as we know it was a must on your behalf. I'm glad we were able to satisfy and take care of your concerns and if you ever need any assistance with anything, please feel free to reach out to us at 888-624-3310 or send us an email. Thank you in advance.

 I am writing to state that this issue with Neptune Society ,has been resolved.

                                                  Yours Truly Denise Liggett