Netspan Group Educational Testing Services I ordered the materials a year ago and was told I could get my refund a year later, if no testing within that time. I called one week after the year and they refused to give me my refund. Their policy says no such thing. Tucker Georgia

The following is the stated refund policy I received with my materials which were ordered from this company on May 29, 2008:

                        NetspanGroup Educational Testing Services REFUND Policy

Criteria

1. You have taken an available exam, but did not score 70% or higher.

2. You were unable to schedule an exam in your area:  neither Exam 460, 473, or 473-C      

    have been offered in your area in the 12 months following purchase of this package.

Procedures

For all refunds, you must call our customer service department at 1-800-914-1197 to receive a Return Authorization (RA) number which will be valid for 14 days; only one RA number will be issued per order.  All package contents must be free of markings and tears.  Used materials will NOT be accepted.

For a refund due to not passing the exam, the following conditions must be met:

1. You must provide a copy of your letter of ineligibility from the U.S. Postal Service.

2. Your Return Authorization (RA) number must be issued no more than 60 days after    

    the postmark date on your letter of ineligibility.

For a refund involving an exam not being offered, the following conditions must be met:

1. You must have been willing to take Exam 460, 473, or 473-C.

2. There has not been testing scheduled at a site within a 100 mile radius of your          

    home within 12 months of your purchase.

If the proper criteria have been met, your refund will be processed within 7 business days of receipt of the package and accompanying documentation.  A Return Authorization (RA) number is required.  You will be refunded the full package purchase price (excluding taxes, shipping & handling charges).  The amount you will be refunded is $99.50.

I am pretty sure this is the same refund policy that this consumer received at the time of their purchase.  You will note that although their is a clear time frame for obtaining an RA number for failing the exam, there is no such time frame for not being able to take the exam, only that there was no test offered within 12 months of purchase.  For this company to say that one week after the 12 months were up is too late is simply absurd.  Also note that their current refund policy only provides a refund for failing the exam, that is because they already know that there are no jobs and there will be no testing, so you will be stuck with their worthless materials.  This thing is a total SCAM and I'll bet they would find a way to blame you for failing the exam (if you were ever lucky enough to take one) and deny you a refund.  In fact I was told by a Ms Dotson (who claimed to be a manager) that I could not get a refund even if I failed the test.  The policy as stated currently on their website (until they change it) provides for a refund if you fail to score at least 70% on the test, and there is no stated time limit, although Ms Dotson told me I would not be able to get a refund.

It is pretty obvious that there is fine print in this company's policies that is not explicitly stated and that they won't tell you until after the fact.  The same thing that happened to this consumer happened to me as well, and I'm positive there are many others.  Good legitimate companies don't act like this and a company that believes in and stands behind their products will have a refund policy that is much more consumer friendly, because they know that consumers will appreciate and value them.  They will claim thousands of satisfied customers, but I challenge them to provide just one.  This is a company that operates right on the fringe of legality and counts on the fact that most people will either forget or give up.  Shame on them.  Do not give them your business and warn everyone you know to steer clear of this shady outfit.

As this customer stated in the complaint, our old refund policy was honored. It is not our fault that this customer waited to long to request a refund. Customer was fully made aware of our policies and procedures upon purchase.

As this customer stated in the complaint, our old refund policy was honored. It is not our fault that this customer waited to long to request a refund. Customer was fully made aware of our policies and procedures upon purchase.

As this customer stated in the complaint, our old refund policy was honored. It is not our fault that this customer waited to long to request a refund. Customer was fully made aware of our policies and procedures upon purchase.

As this customer stated in the complaint, our old refund policy was honored. It is not our fault that this customer waited to long to request a refund. Customer was fully made aware of our policies and procedures upon purchase.