Newport News Clothing charges more than amount approved when placing order InternetHampton Virginia

""If you don't want us to charge more than you authorize then stop trying to scam us!""

1. READ YOUR MERCHANT agreements with the credit card companies whose cards you accept as payment. Charging MORE than the customer authorized is a violation of your merchant agreement.

After an order is placed on line and you determine that MORE should be charged, you should CONTACT THE CUSTOMER and notify the customer of the INCREASED price BEFORE processing the order - that's what a reputable business will do. You should offer the customer the opportunity to agree to the increased cost OR CANCEL the order.

2. Don't post any more on the internet-leave that to the folks in your company that are the POLICY MAKERS/public relations office.

Stop getting illegal codes from third party websites! We offer many specials all the time. We have a list of every code and what dates they start and when they expire. Our website doesn't pick them up but when the order is placed our live system knows they are illegal and takes them off the order and charges the correct amount. Some of those codes might work because the third party site probably found them on our direct site www.newport-news.com. If you don't want us to charge more than you authorize then stop trying to scam us!

Since you saved the receipt page this will be easy for you to correct.

Call your credit card company (toll free number on back of card) and explain the discrepancy. Offer to email the saved receipt page to the representative and state that you want the CORRECT amount only to be charged-you want a reverse charge for the EXCESS monies that were charged without authorization.

Your CC company should fix this rather quickly for you.

Good luck.