Newport News Clothing Poor customer service, slow delivery, time consuming Newport, Virginia Internet

My first impression of Newport News was: "Wow they have really good deals for clothing and shoes!, I can't wait to order some cute and cheap things here".

November 13, 2007 I was browsing around to purchase an affordable outfit for a company holiday party (December 1st) because it's not that serious and I don't need to be buying anything expensive to wear mingling around with employees.

I found something that day and was invoiced the next day and was out for ground delivery which should only take about 3-5 business days or sooner hello I ship out things daily so I know how that crap works.

I waited and waited until I didn't receive anything on November 23rd, I looked up my account and order status WTF, my order wasn't ship because the item was out of stock! How can that be when I clicked on that item and the quantity I wanted and checked out with it, be out of stock?!

Clearly that's false advertising not to mention I didn't even get an email saying that the item was unavailable but charged my credit card! I called and asked if I can get a similar item for the same price I tried to purchase the first time for going through the troubles or free delivery to come before December 1st. I ended up ordering something else and paid $20 more than what I wanted to pay.

Unfortunately, Newport News Customer service couldn't do anything but say sorry for the inconvenience we'll do better next time to improve our services what BS is that?! Even though I ordered something else it didn't get to me before the party I had to go out and buy a dress the day before. What a waist of time and money.

The day is December 26, 2007 I finally received the outfit I ordered last month at least I got it before the new year. Makes me think twice before ordering from some crap online store. I get things on Ebay faster than this outside the U.S. So, people don't waist your time with NEWPORT NEWS THEY SUCK!!! I Am a very unhappy customer with them.

Ak2sd03
San Diego, California
U.S.A.