Newport-News Clothing Very unprofessional company, would not refund money, claiming I still owe Hampton Virginia

I am writing this because I have had a similar experience with Newport News.  First of all I do business with Victoria Secret and Boston Proper, both companies, when I return an item as soon as they recieve it they send me a confirmation email.  Within 15 days my credit card is refunded.  So lame excuses as to why they can't do the same just don't make sense.

I returned some merchandise to Newport.  I paid for the shipping myself via fedex. They signed for it on the 3rd of July.  Today I got confirmation that it was received and it would take 2 billing cycles on my credit card.  Well that dog just don't hunt.

I did not use a newport news credit card, I used my debit card. 

I will never do business with Newport News again. 

Sherry Baker

Heres the deal with the customers, when they can't read or follow directions, this is when I treat them like they're 5 years old. If you fill out the exchange form on the ups label. Your going to get the exchange! Like the above said. I'm a customer service rep, and 99% of our customer complaints are this. ""Where's my money!"". People don't realize how much work the factory employees have to go through to process 100+ returns daily. Customers complain about the wait time for the return cerdit. Sure.. thats understandable, but it should not be any surprise had you read the instructions!. Also return within 30days. Or your going to get a merchandise certificate. I don't care if you were sick, or work late, or heaven forbit you were on vacation (gags) get your package in on time!! I'm not going to help you if you can't help yourself.

Returns? Your not getting your original shipping back. If there was nothing wrong with the item, but you thought you could fit into that size 6 this time, but in all your past history orders are size 12-14. Don't even try to tell me you lost that much weight in 3 months. Plus we're going to charge you to send the item back and the new one out. So don't be stupid saying we will give u free shipping because it didn't fit. No our fault honeybunch.

Online Orders!!! Its your fault it's going to the wrong address!! Its YOUR fault you didn't put in that code you scammed off a *deals* website. Its YOUUUUUUUUR fault you put in the wrong color/size. AND its your fault you forgot to put in express shipping. Try and blame us for your internet order. I dare you.

And last but not least.

Deffered payment

READ READ READ THE SMALL PRINT

DOES NOT work on creditcards connected to a debit account or check card!! Credit WILL BE HELD on your card untill the deffered month comes to garentee OUR MONEY. IF YOU RETURN items from an order with deffered payment. It does NOT come off the original bill, instead we issue credit!! THATS RIGHT we give you money for the items you returned but NEVER PAID FOR!!! OMG!! AND YOU GET THE ORIGINAL BILL AT THE BEGINIG OF THE MONTH! then proceed to call us and demand us to fix it because you can't understand why you owe us money.

Customer Service will treat customers with respect, but will bring it down to ground level when you can't think or talk like an educated member of society.

Customer is always right, untill we direct them to the small print.

I keep seeing rebuttals from employees with lines like "These stories are getting old"...ok - well you're seeing several stories (note the plural) because this is a PROBLEM! We are the customers! I had the same type of problem a year ago and am STILL getting catalogs from this rip-off of a company even though I have asked several times (in writing) to be removed from thier mailing list. I will never do business with Newport News again and my complaint still stands.
1. It is ILLEGAL to hold a customer's money for more than 30 days when you have received the product back.
2. Your "customer service" reps are jerks. They are rude, uneducated, and just give you the run around. I got my money back by filing a complaint with the BBB. I then came on to this site and told my story.

If it takes SO LONG to go through the merchandise, here's a couple of ideas for you:
1. HIRE MORE PEOPLE! So many people are out of jobs and it sounds like you have enough work for them all. 6 weeks to verify tags are on merchandise? A monkey could do that. Or better yet...
2. MAKE AND SELL BETTER QUALITY PRODUCTS! Your stuff looks cute till you see it in person.

Terrible workmanship, terrible employees, terrible policies - all at your customers expense. Get a grip - you're 18 and are defending an employer that looks at you like a number. When you're 30, give me a call.

I am a 18 year old who works customer service at newport news and these stories are really starting to get old.

Yes I do understand it is frustrating when our returns take 4 - 6 weeks to be recieved and processed, I get it! There is nothing we can do about it. The warehouse has to inspect them to see if tags are on them and if they were worn etc. and we have a lot of customers therefore a lot of returns.

If you had recieved an order after your return then you must of filled out the back of the return label that says EXCHANGE FORM if you fill it out, you are going to get what you write in there as an EXCHANGE for your item.

So now, we had to have to process another one of your returns because you didn't take the time and read the label. It really isn't that hard. Oh well now you have to wait another 4-6 weeks.

Disputing the charge on your card only made things worse. Instead of being patient, you had to make things worse. Our warehouse doesn't have access to our system information therefore they can't see that you dispute the charge, so they refund you after the 4-6 and now you owe us money.

Before we send anything to collections we send letters after letters telling you that you owe us money. We can only send so many. After that we write it off and you are now in collections.

As for us poor customer service, we have to try to locate everything and try to put together everything that happened and explaining it to you using just your
phone number because heaven forbid you from having a customer# or an invoice#

Everybody loves to think we just screw people over just for fun, we don't. You guys just don't like to read fine print and follow directions!