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Report: #942385

Complaint Review: NO MORE RACK - Internet

  • Submitted:
  • Updated:
  • Reported By: STEVE Z — CHICAGO Illinois United States of America
  • Author Confirmed What's this?
  • Why?
  • NO MORE RACK Internet United States of America

NO MORE RACK NEVER REFUNDS, NEVER SENDS CORRECT PRODUCT Internet

*UPDATE Employee: Assitance Regarding Refund for a Returned Item - NoMoreRack.com

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This company advertises a vast array of products, everything including the kitchen sink. They don't send what you purchase and then they refuse to give you your money back. i recieved a different product than what i ordered. they told me send it back. I did and they said it takes them six weeks to return it to inventory. three months later, they hang up on me when i call and won'return my $195.00. THEY ARE THEIVES. You can read all over the internet about complaints againt them. Why arn't they shut down yet ?

How many people have to be ripped off ? 

This report was posted on Ripoff Report on 09/17/2012 11:10 AM and is a permanent record located here: https://www.ripoffreport.com/reports/no-more-rack/internet/no-more-rack-never-refunds-never-sends-correct-product-internet-942385. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#1 UPDATE Employee

Assitance Regarding Refund for a Returned Item - NoMoreRack.com

AUTHOR: Nomorerack.com Customer Care - (United States of America)

POSTED: Friday, November 02, 2012

Hi Steve Z,

We sincerely apologize for the negative experience you had with our site. Customer satisfaction is our number one priority and we want to do whatever we can to make your experience shopping with Nomorerack as perfect as possible.

It usually takes 2-3 weeks for the refund of returned items to be processed. We are sorry to hear that as of the moment, you still have not received your refund for the item that you returned.  Rest assured that we are more than willing to have this matter immediately settled for you. If you can please email the details of your account to experience@nomorerack.com, we would be more than happy to help resolve this to the best of our abilities.

Please know that we would do anything we can to help you out, and we want to thank you for your continued support.

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