Complaint Review: Choxi - Internet
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- Author Not Confirmed
- Choxi Internet USA
- Phone:
- Web: choxi.com
- Category: Computer Mail Order
Choxi formerly No More Rack Never Received Order Internet
*Author of original report: I already did that
*UPDATE Employee: Choxi.com - Customer Care
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Well it all started April 17, 2016 when i ordered a computer tablet for $49.00. A month later I received an apology email that they were unable to process my order because the item was no longer in stock and they would not be getting anymore. I would have preferred to get my money back, but they gave me a credit for my purchase plus 25% which came to $62.00.
I was hesitant but on June 15th I decided to order a shower head for $35.00. On June 19th I ordered something for my pet which was $24.00 . This should have all been under the $62.00 credit, but they they charged my dabit card.
Needles to say I still have not received any of my items, nor have I received any type of commuunication from them. I feel like they have stolen my money. I don't have the patience to wait on the phone and be toggled back and forth betweeen departments.
Do Not Order from these people , They will Rip you off.
This report was posted on Ripoff Report on 09/06/2016 09:13 AM and is a permanent record located here: https://www.ripoffreport.com/reports/choxi/internet/choxi-formerly-no-more-rack-never-received-order-internet-1326572. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
I already did that
AUTHOR: - ()
SUBMITTED: Wednesday, October 05, 2016
Hi Choxi,
You tell me to write my order numbers down and the details but I have already done that to no avail.
Thanks,
Victoria Thomas, Houston, Tx
(((REDACTED)))
#1 UPDATE Employee
Choxi.com - Customer Care
AUTHOR: Nomorerack.com Customer Care - (United States of America)
SUBMITTED: Wednesday, October 05, 2016
Hi,
We are so sorry to hear about the trouble with your order. At Choxi, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at : experience@choxi.com ? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Choxi - Everything You Love, For Less.
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