Nomorerack Places an order and paid with credit card and never received products New York, New York

I called NoMoreRack on December 24th and spoke to Kelly in customer service, I ask her about my order and explained to her the tracking number shows my items at the USPS since December 17th, I could not uderstand why the USPS would hold packages for a week with as many packages as they get daily. I ask her to find out why it is just sitting there. I also ask about all the complaints I was reading about on the internet etc...she hung up on me!!

I called back an of course had to speak with someone else and again ask about my order, when could I expect delivery as this was gifts for my children.....she "checked" her system and it was running slow, finally found my order and could not explain as to why it is/was sitting in the USPS sort facility in Kearny, NJ since Dec. 17th. I again, ask about the complaints and would I ever get my items.....this time she acted as if she could not hear me, she kept saying " I can't hear you very well" Your phone be cutting out....She then was saying, "hello" are you there, then hung up.

I then called my credit card company, and explained to them I wanted to dispute the charges. The Rep. called the company to confirm my complaint and she wasn't able to get any info and immediately processed my dispute and credited my card for the charges.

As we have had so many issues with this company, I can assure you we will NEVER use them again and I will make sure other people I know NEVER will.

Hi,

Kindly accept our sincerest apologies for the negative experience you had with our website. Delivery times vary for each item. As stated on the FAQs link of our website, it normally takes 2-4 weeks for an order to be delivered. We are sorry to hear that you have not yet received your order. Rest assured  that we are more than willing to have this matter immediately resolved for you. If you can please email the details of your account to experience@nomorerack.com, we would be more than happy to check the status of your order and help resolve this to the best of our abilities.

Again, we apologize for any inconvenience. Rest assured we are working around the clock to deliver you unbelievable deals and make sure your nomorerack experience is always amazing.