Northstar Alarm Services ripoff installed alarm that doesn't work phone rings through alarm pad Orem Utah

Melissa,
It sounds like the system you have is a Honeywell Lynx. Nice system but anything can look bad when installed by the wrong person.
Enter your master code and hit the off button then do it again.
Hit the * button TWICE and when the alarm speaks it will tell you what is wrong.
It should say "disarmed not ready to arm, fault ________"
If that fault is caused by a door or window then bypass that zone by entering your master code followed by 6 and the number of the zone
Ex. master code of 1234 and trouble on Zone 02 enter 1234602
That would bypass the troubled zone.
If the zone is the fire detector then tell the tech to check what LOOP # the smoke detector is enrolled as. It could have been enrolled improperly OR it was triggered and needs to be reset. In some instances it is caused by the smoke detector being removed from the base so again it would need to be reset.

Now to shut the ringing off simply hit # 2 then the Aux key. That will shut off the ringer.

Any further questions please post them.

Hope this helps.