Report: #320870

Complaint Review: Norton Symantec - Cupertino California

  • Submitted:
  • Updated:
  • Reported By: Colleyville Texas
  • Norton Symantec 20300 Stevens Creek Blvd, Cupertino, California U.S.A.

Norton Symantec Corporation They hacked into by bank acct Cupertino California

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March 2007 I used a debit card linked to my bank account to renew Norton Symantec. That debit card was disabled in July 2007 and the number was no longer valid.

My Norton Symantec "virus protection' was due to expire this year on March 24th, 2008. I began receiving e-mail notices to renew. I had been out of town and decided to deal with it when I got back by "updating" my account with a Master Card credit card instead of using the debit method.

Desperate for their money, Norton Symantec attempted 3 times in March 2008 to debit the $54.11 from my bank account using the old debit card number they had on file. Of course, the charge bounced back all 3 of those times because the debit card number was no longer valid.

On March 19th, 2008 Norton Symantec successfully debited my bank account with my NEW debit card number. I did not give them this new number nor did my bank.

Somehow, Norton Symantec acquired my new debit card number without any authorization from me and took the money out of my account.

I have spent a total of about 3.5 hours either in their customer support "chat room" room or on the phone with New Delhi "customer service". Each representative clearly states that Norton does not have my new debit card information. OK, then how were they able to charge the new debit card number? Not one person at Norton Symantec will answer that question.

I have an e-mail congratulating me on my Norton renewal which shows specifically that they charged the new debit card number.

Where did Norton Symantec get my new debit card number? I believe they have hacked into my computer to do so and I am furious that Norton Symantec continues to blow this off.

Colleyville, Texas
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!


Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the chargetruth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the EDitor's Suggestions on how to get your money back!


demand tion E.
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and orm.

This report was posted on Ripoff Report on 03/25/2008 09:59 AM and is a permanent record located here: https://www.ripoffreport.com/reports/norton-symantec/cupertino-california-95014/norton-symantec-corporation-they-hacked-into-by-bank-acct-cupertino-california-320870. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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