Complaint Review: Nova derm - Internet
- Nova derm Internet USA
- Phone: 877-672-6809 and 877-903-
- Web:
- Category: Beauty Salons
Nova derm I accepted a Trial offer online for $4.95 and the next month they charged me $89. Upon calling and requesting a refund they are extremely rude and actually hung up on California Internet
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I purchased a trial online for NovaDerm for $4.95. Nowhere on the site did I read there would be additional charges. When I received the product here was no information about calling to cancel prior to avoid additional charge. I called when charge appeared on my account. They were extremely rude. Offered 25% discount which stated was unacceptable. I persisted and they offered 50% discount. I requested to speak with supervisor. Al stated the supervisor would. It be as lenient but I was transferred to Bruno. He was very rude but offered 75% refund. I continued to request a full refund. Bruno ended up hanging up on me. I called immediately back. The girl looked at notes and stated I should just take the 75% refund. I explained I was looking online at the Ripoffreport site about all the claims. She stated that she didn't have to issue a refund " I was going that route". I told her I wanted the refund but she wants me to state I would not file a complaint., which I would not confirm. She place me on hold and came back stating Bruno had left me a voicemail stating I would get a full refund.
This report was posted on Ripoff Report on 08/19/2016 07:47 AM and is a permanent record located here: https://www.ripoffreport.com/reports/nova-derm/internet/nova-derm-i-accepted-a-trial-offer-online-for-495-and-the-next-month-they-charged-me-8-1323378. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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