Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1257087

Complaint Review: Nova Derm - Internet

  • Submitted:
  • Updated:
  • Reported By: Debi — Great Mills Maryland USA
  • Author Not Confirmed What's this?
  • Why?
  • Nova Derm Internet USA

Nova Derm Magic Face / Nova DermTherapy/other names as I was informed by Customer Service I ordered my "free" samples of face creams from Nova Derm.Santa Anna, Ca Internet

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

 Well actually I was ordering from two different companies, even though it does not state "anywhere" that is what is happening. I was not aware until two different charges from two different companies showed up on my bank statement. Now be aware that you must cancel your account with both companies, not just the one you ordered through or you will continue to receive and be charged for what product you did not cancel. On one products "terms and conditions " shows the amount you will be charged, the other does not, well as I was told by customer service, you will be shown AFTER you have ordered and entered payment information. One company states they allow 4 days shipping time, but that is included in the 14 day trial. Since it arrived while I was on vacation, I actually only had 5 days to try the product, all the time thinking I had 30 days (my mistake by assuming that a reputable company usually allows that much time). Magic Face Therapy was very insistent that it my responsibility read the fine (very fine) print. Basically, the terms and conditions cover their a-- I'm guessing because they want to get their money, rather than be concerned about producing a good product. Bottom line is, I was charged over about 188.00 for 1 oz. combined of face cream. When I told both companies that this a scam and they have many customers that are very unhappy and there is even a page on the Internet warning people, after the brief silence, again I got an "I'm sorry". I will give credit where credit is due. Nova Derm did offer a "partial refund". So once again, girls and guys "BEWARE!!! For the young lady I spoke to at Nova Derm, thank you again for your help and I am truly sorry, as you said you deal with these same complaints all day. But a girl has to make a living! Even if she knows it's a RIP OFF! 

I ordered a free sample of face cream from Magic Face Therapy.  It turns out that you are actually ordering from two different companies, even though they come in the same box.  I canceled within the time frame only to find another charge on my bank statement for over 89.00, because I didn't cancel with both companies.  I was informed by customer service that when you accept the terms and conditions for one, you are accepting for both.  By the way, one company does not tell you what you will be charged until AFTER you put in your billing information.  Feeling that I am not a "uninformed or stupid (as they have made me feel) person, this is nothing other than a scam, so buyer beware.

This report was posted on Ripoff Report on 09/25/2015 06:20 AM and is a permanent record located here: https://www.ripoffreport.com/reports/nova-derm/internet/nova-derm-magic-face-nova-dermtherapyother-names-as-i-was-informed-by-customer-service-1257087. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now