Report: #651702

Complaint Review: NuCold Refrigeration Inc. - Morrilton Arkansas

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Submitted: Sat, October 16, 2010
Updated: Sat, October 16, 2010
Reported By: Fred — Cottage Grove Oregon USA

Author Not Confirmed

Why?

NuCold Refrigeration Inc. 220 Sardis Rd Morrilton, Arkansas United States of America

Phone: (866) 580-2653
Web: nucold.com
Category: Appliances

NuCold Refrigeration Inc. RV Icebox Non-delivery of Product, Repeatedly refused to communicate, Easily angered Morrilton, Arkansas

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In August 2010 I ordered personally from Jerry Collins a $518 cooling unit for repairing my RV refrigerator. I paid via Paypal and e-mailed him a confirmation and my shipping address as he instructed. The advertising stated shipment would take place the next day.

When I had received no order confirmation and the unit had not arrived in two weeks I started calling the business. Repeatedly I left messages with employees and these calls were not returned. Once I located Jerry on his cell phone and he promised to call me back but did not.

When I got tired of waiting I researched this company at Better Business Bureau (6 complaints) and on Ripoff Report (4 reports) and realized I was really in trouble with this transaction and just wanted my money back. At this time it almost 6 weeks after the order was placed.

Fortunately I had paid through Paypal so I filed a complaint and an immediate claim to have my money refunded. Jerry Collins called me twice by 6 am the next morning. He apologized and offered to ship the unit immediately and extend the warranty another year. I felt the warranty would be worthless and only extend my grief.

After waiting a week Paypal issued a full refund to my credit card after they received no response from Jerry.

This report was posted on Ripoff Report on 10/16/2010 10:52 AM and is a permanent record located here: https://www.ripoffreport.com/reports/nucold-refrigeration-inc/morrilton-arkansas-72110/nucold-refrigeration-inc-rv-icebox-non-delivery-of-product-repeatedly-refused-to-communi-651702. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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