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Report: #1198267

Complaint Review: NuvaLift - Las Vegas Nevada

  • Submitted:
  • Updated:
  • Reported By: TKB.MJB — Ashburn Virginia
  • Author Confirmed What's this?
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  • NuvaLift 5348 Vegas Drive Las Vegas, Nevada USA

NuvaLift Complete Rip Off! Do Not Fall for This Scam! We Got Our Money Back by Doing This... Las Vegas Nevada

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My husband initially purchased a "sample" of NuvaLift from a an internet pop up advertisement. Shortley thereafter, he received his credit card bill and there were two charges on it from NuvaLift. The first charge dated 11/19/14 was for $4.95. The second charge dated 12/03/14 was for $84.87.  He did not purchase or agree to purchase anything after buying the sample.  He reported the second charge to his credit card company advising that the felt the $84.87 charge was fraudulent and asked that it be removed. He attempted to contact NuvaLift on several occasions. When a representative finally answered she told him that the $4.95 was a trial offer and that he was required to contact them and cancel if he chose to do so. He did not remember any such requirement on the internet. He told the woman this and asked for the last charge to be canceled. She said she couldn't do that. He then asked to speak to a supervisor and she said she couldn't connect him to a supervisor because it would take at least forty-five minutes. He then left his phone number and asked her to have a supervisor call him.

My husband then filed a complaint with the Office of the Attorny General for the State of California (since this was the only address we had at the time for NuvaLift), both online and in writing, as well as with the Virginia Office of the Attorny General. Had we had the Las Vegas, NV address he would have filed with that state's Office of Attorney General as well.  This is very easy to do and it turned out to be effective for us.  We received a letter from the CA Attorney General's office advising that they would contact NuvaLift and let them know that he had filed a complaint against them and requested a response from them regarding my husband's concerns. Today I received a call from NuvaLift. They said they had credited my husband's credit card for the $84.87 charge and cancelled the membership. This is truly a scam! Don't fall for it!

This report was posted on Ripoff Report on 12/29/2014 04:53 PM and is a permanent record located here: https://www.ripoffreport.com/reports/nuvalift/las-vegas-nevada-92123/nuvalift-complete-rip-off-do-not-fall-for-this-scam-we-got-our-money-back-by-doing-this-1198267. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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