Complaint Review: Ocean Moving and Storage - miami, pembroke Florida
- Ocean Moving and Storage miami, pembroke, Florida United States of America
- Phone: 866-956-2326
- Web: www.oceanmovingandstorage.com
Ocean Moving and Storage This company kept my deposit after I wanted to cancel my schedule move because their phone was disconnected. I even enter my cancellation request within the necessary 72 hrs miami, pembroke, Florida
*REBUTTAL Owner of company: $500.00 Deposit complaint, /refunded 100%
*UPDATE Employee: 100% Refund Paid here
*REBUTTAL Owner of company: This is the same customer that put the second consumer comment on this report.
*REBUTTAL Owner of company: After performing an investigation on the case we decided to refund the customer the full amount. On 06/15/2010 the customer was credited $500.00 to his account.
*Consumer Comment: Seems to be a pattern with this company
*Consumer Comment: They kept my deposit also, seems to be a pttern
*REBUTTAL Owner of company: As per our contract, if a customer cancels WITHIN 3 days prior to the move date, the deposit is NOT refundable. We are NOT scammers, the customer signed for this when she booked the move with us.
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On 02/18/2010 at 6:18pm EST, I place an order for Binding and submitted a credit card deposit for moving from GA to CA on 03/05/2010. On 03/01/2010, I contacted Ocean Moving and Storage to re-confirm that everything was on-track with my scheduled move date of 03/05/2010=I was unable to reach this organization on 03/01/2010 because their phone was disconnected. Therefore, I felt like I had no choice but to schedule my move with another moving company because I was not certain whether this company was still in business after they took and accepted my deposit.
Next, after I booked my move date with another moving company on 03/02/2010--I re-dialed Ocean Moving and Storage at 866-954-2326; one of the Rep's answered the phone-- I informed her that I wanted to cancel my move date of 03/05/2010--the rep wanted to know why I wanted to cancel--I informed her that on 03/01/2010 I called their phone number (866-956-2326) 15 times and received a disconnection notification on each attempt. The rep informed me that I should have kept trying to reach them. I informed her that it's her organization responsibility to keep a working phone and that I want to cancel and to receive my deposit ($349) back. The rep informed me that they will not be able to give me my deposit back because I didn't give them 72 hr notice before the move date--I informed the rep that I did give ample time--I sent an email cancellation notification on 03/02/2010 at 5:18pm EST. The rep transferred me to the owner=ITAI (owner). The owner immediately became IRATE with me and said that he's not sure that I will get my $$ back and that he will let me know by 11am EST on 03/03/2010. On 03/03/2010 at 10:41am EST, I received a voicemail from Itai (owner)--he informed me that I will not get my deposit back because they were not able to find a replacement for my scheduled move date 03/05/2010.
Lastly, it doesn't matter why this organization's phone was disconnected(moved or just didn't pay the bill) I should not have been punished because their phone was disconnected.
I hope that Ocean Moving and Storage doesn't get away with scamming other consumers out of the hard earned money.
This report was posted on Ripoff Report on 03/03/2010 01:52 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ocean-moving-and-storage/miami-pembroke-florida-/ocean-moving-and-storage-this-company-kept-my-deposit-after-i-wanted-to-cancel-my-schedu-577440. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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