Oceane Beauty Scam dealing with Oceane Beauty Tucson Arizona

On January 12, 2018 I attended the Phoenix Home and Garden Show. While walking past many booths a young gentleman approached me and wanted to apply a cream under my eyes to make the puffiness disappear. He then told me to come back in an hour and meet with their skin expert and mentioned she has worked for many celebrities. I reluctantly went back and I should have run away as fast as I could have. They are nothing but scammers. The so called expert then applied some products to my face and neck and ran a device over it called Elevare. She spoke real fast and was so quick to sell these products to me for the amount of over $5,000.00. She literally told me if I wasn't happy with the results I had 30 days to get a refund on the Beauty system. Boy what a joke. A few days later I received a box that was shipped to me and found more product and a receipt that they had charged the same credit card I initially gave them in the amount of over $324.00. I called their office and told them that nobody mentioned anything to me about sending me more product and that I did not authorize that credit card charge. After some arguing she sent me a shipping label and I returned the box to them.

It took them several days to get the refund done on my credit card but it finally went through. I called them after 21 days telling them their products weren't working for me and wanted my money back. I was told that no one would have ever told me there was a 30 day money back guarantee. The salesgirl did tell me that straight out. After arguing with the person on the phone she finally said it would be up to their claim department to look over my complaint and get back to me within 24 hours which they never did. I had to call them and was told my claim had been denied. I again argued with the person on the phone and asked to speak to her supervisor and she said there was no one else to talk to that she was it. I went as far as offering to send back all of the unopened products asking for a refund for those products and again she did not want to help me. I kept at her and she said she would put in another claim asking for me to able to return the unopened products. 24 hours later I did get a call back telling me the second claim had also been denied and there was nothing they could do for me. After more heated conversation I had enough and hung up on her. If you are ever approached by these scam artists walk don't run as fast as you can! I regret that I didn't do the same.