Omni Tech Support I have a software issure that they do not seem capable of repairing. I spent hours on the phone watching them trying to fix the issure and even with them doing their best it wasn't good enough. I have Internet, Internet

We have checked our records but there is no customer named Edna. According to the complaint, this person signed up with us approximately 6 weeks ago [from November 13, 2011]. However, when we checked our database, there is not a single customer with this particular name. This person obviously had some issue which is why she contacted us in the first place. We are sorry that her issue still persists. We invite the complainer to provide some details like her name which she has given at the time of sign up with us, email address, phone number and on what date she came in to us for help and we would be more than happy to assist her.

If her issue has not been resolved, we would be happy to continue work on the issue until it is resolved and to provide a full refund if it cannot be resolved. According to the complaint our technician was working on the issue for 7 hours so it appears that the issue is bit complex and need a considerable time to resolve the issue completely.

 If a customer is not satisfied with our services and wants a refund or to cancel the service, then he/she only has to send us an email or call us requesting for it. Then we can review the request and can immediately process a refund.  

I feel bad for you people who fell for their "optimization" program. Yes, leave your computer on overnight so some random people from India can have full access to your computer and whatever personal information contained within. Huge red flag right there. NEVER allow such a thing.