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The issue has been resolved satisfactorily.

They sure are trying to defend themselves. So I will make my key points again. I never got disconnected from their technician, I never called any other number. I have phone records to prove that. Their technician opened up that payment window on my desktop.

Oh but wait, I supposedly got disconnected and called back some other company that doesn't exist? That doesn't even provide a phone number? And I have no phone record of? You are basically trying to tell me I am stupid, which offends me more.

I will ask again, what was their technician up to? Was it his personal PayPal account he opened? Some side project of his? He was speaking to me through Notepad, not even the chat window they provided. He didn't want any record of what was being said. When I tried to save the Notepad chat he hurriedly closed the window.

You pissed off the wrong person. I will be reposting this on every website I can find, and filing a complaint with the Better Business Bureau. I will make it my mission to see that you lose more business than the $49.99 I was charged is worth.

Mr. Kevin Croll called us on November 09, 2011 to resolve an issue: Installing MS Office. Accordingly, we assisted him to connect to our technician. Our technician began the chat session and after Mr. Croll downloaded and logged in to an applet he allowed us to have remote access control over his computer, so we could address his problem. However, while chatting with our technician, the customer stopped responding and then our technician closed the  abandoned chat session. 

On the same day Mr. Kevin Croll called us and informed that the technician himself had clicked on the submit button for payment after getting all the credit card details from him. In addition to that, he told it is not the way to take the payment without customer's permission and asked for refund
of $49.99.  

Then, we checked with our ONLY payment gateways, USAePAY and PayPal and they verified that there is no record for his transaction of $49.99. We have not received any payment from this person.  We never charged this customer and we had no access to his credit card details. 

We NEVER see that information, as our customers make a payment on USAePay or PayPal and those payment gateways then confirm to us whether a payment has been made and for how much.

On November 15, 2011 Mr. Kevin Croll called us and inquired about a refund status. We informed him that we had never received any payment from him. This person told us that he has a confirmation that $49.99 was charged. We requested Mr. Kevin Croll to send us his transaction details.

On November 16, 2011 Mr. Kevin Croll sent us an email with the transaction details of $49.99. We checked the transaction details and Its CLEARLY mentioned in the receipt that he paid for another organization Prodigy Infotech .... NOT to Omnitech Support!

Below is the mail from Mr. Kevin Croll:

----- Forwarded Message -----

From: "service@paypal.com"
To: Kevin Croll
Sent: Wednesday, November 9, 2011 7:23 PM
Subject: Your payment to Prodigy Infotech
Nov 9, 2011 16:23:52 PST
Receipt No: 2086-2531-4564-8455

Hello Kevin Croll,

You sent a payment of $49.99 USD to Prodigy Infotech. This charge will appear on your credit card statement as
payment to PAYPAL *PRODIGY.

Merchant information
Prodigy Infotech
sales@prodigyinfotech.com

Instructions to merchant
None provided
Description Unit price Qty Amount
Microsoft Solutions - OneTime Fix
$49.99 USD 1 $49.99 USD

Total: $49.99 USD

Receipt No: 2086-2531-4564-8455 Please keep this receipt
number for future reference. You'll need it if you contact customer service at
Prodigy Infotech or PayPal.

Use PayPal next time!
It's the safer, easier way to pay. No need to type your
information. Your personal and financial information is securely stored and
never shared with merchants when you pay.

Sign up for a PayPal account.
Questions? Visit the Help Center at: www.paypal.com/help.
Thanks for using PayPal the safer, easier way to pay
and get paid online.

Please do not reply to this email. This mailbox is not
monitored and you will not receive a response. PayPal Email ID PP1469


Then, we called him to inform him that he made a payment to a COMPLETELY DIFFERENT COMPANY (!), Prodigy Infotech not to us. However, we reached his voice mail. Later, on the same day Mr. Kevin Croll called us and then we informed him about his payment and also requested to contact Prodigy Infotech. In an addition, we took the time to give him the email id (sales@prodigyinfotech.com) of the Prodigy Infotech.

This gentleman has accidently complained about the wrong company. He meant to complain about the Prodigy Infotech Company, but inadvertently complained about OmniTech Support. We, at OmniTech Support, are in no way related or affiliated with the Prodigy Infotech Company.

From this above complaint, its understandable that he is confused, as he contacted two different companies. As always, we are here to assist people who need our Microsoft certified technicians help regarding their any software related-issues at a low and economical cost. We are
performing our duties in professional manner with pride to help our customers at any time.

NOTE: This person might have contacted the company Prodigy Infotech in first instance after random search on Google for technical assistance to resolve his MS Office issue. Then, Prodigy Infotech technician might have processed the payment of $49.99 by self and then the chat got disconnected.

On second instance, this person again tried searching for the initial company, but selected Omnitech Support. Then our technician initiated a chat session and accessed his computer. While chatting with our technician, this person stopped responding and then our technician closed the chat session.

Next he called us and asked for refund.

We ask that this misdirected complaint be quickly removed.