One Bill One Bill VerizonOne Bill Frontier Failed to disperse funds properly and they lost my money Nation Wide Nationwide

In March I paid a Verizon One Bill payment electronically.  They failed to disperse the money correctly and pay my cell phone bill then Verizon billed me again for the same bill.  When I examine my account through Frontier it shows the payment for cell and cable made correctly but ONE BILL verizon wireless did not get the money (297.85) or lost it.  I have called muliple times but both companies who can see the payment was made can not figure out where the missing $297.87 went. 

Since Frontier took over the bill for cable April1st they do not see the extra money going to them where there should be a credit balance.  Verizon Fios will not talk to California customers any more so I can not track down where my money went.