Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #849930

Complaint Review: One Great Family - Internet

  • Submitted:
  • Updated:
  • Reported By: qweenofyou — Tulsa Oklahoma United States of America
  • Author Not Confirmed What's this?
  • Why?
  • One Great Family Internet United States of America

One Great Family Archives Dishonest Site, cancelled but still charged me as "Archives" Internet

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

When searching the internet for genealogical information 02/27/2012, I found a site called Archives that reported to have the information/record I was searching for and it said it was free. I was required to register, then to sign up for a "free trial" and then after a week I would be charged. I completed the information and then was offered a trial of "One Great Family" but not required to enter any payment information. I accepted and moved on through the screens. Once I had access to Archives I found that the information they stated they had wasn't actually available. They had just used my search to sort of create a dummy listing that didn't correspond with any actual information on the site. At that point I tried searching information that I knew was readily available in public sites for free and wasn't able to find that either. This told me that this was a scam site and so I cancelled. I immediately went to the One Great Family site and checked to see if they had stored my payment information and they hadn't. I called the customer service number the next business day and voiced my concern and that I had cancelled with Archive and was told it billed together and no charge would be made since I had cancelled Archives. It's now 03/06/2012 and Archive has charged me 59.00 for One Great Family. I called the number listed on my Paypal statement and was advised that I had cancelled Archives but not One Great Family! This is a scam, they don't have the information they offer in search results and they will lie to you one the phone. I have been told that I will receive a refund but I haven't had time to see it yet. I'll report back.

This report was posted on Ripoff Report on 03/07/2012 07:57 AM and is a permanent record located here: https://www.ripoffreport.com/reports/one-great-family/internet/one-great-family-archives-dishonest-site-cancelled-but-still-charged-me-as-archives-int-849930. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now