Complaint Review: One Guard Home Warranty - Phoenix Arizona
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- Author Not Confirmed
- One Guard Home Warranty 2325 west Utopia Rd Phoenix, Arizona USA
- Phone: 888-896-0014
- Web: Oneguardhomewarranty.com
- Category: Warranty Companies
One Guard Home Warranty This company is inflexible, hard to deal with and does everything possible to avoid paying a claim Phoenix Arizona
*Author of original report: Another example of One Guards dishonesty
*UPDATE Employee: OneGuard Home Warranties
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This is one of the worse companies I have ever dealt with in my life. They claim to be a very reliable, customer focused, helpful and service oriented company. Based on my experience, none of their claims are true. The hot water heater failed in the home that I recently purchased in Sun Lakes, Arizona. When you call them with the claim they put you on hold for a lengthy period of time and when you do talk to a representative they spend more time telling you what they can't do then what they can do to help you. The representative gave me information that was incorrect on when the contractor was available to assess the damage and replace the hot water heater. When I contacted the contractors they said the information provided by One Guard was incorrect. When I called One Guard and informed them that I needed to get this fixed soon because I was leaving town for four months, they told me that I would have to wait to get the repairs done until I returned. I informed them that I had a contractor who could get the water heater replaced before I left town. They said if I have the water heater replaced by another contractor they would not pay any of the cost. When I requested to speak to someone about an exception the representative informed me that there were no exceptions! Accordingly, I had to have the water heater replaced myself at my own expense. If you need a home warranty policy, I highly suggest that you avoid One Guard --- they're worthless!
This report was posted on Ripoff Report on 06/17/2015 02:33 PM and is a permanent record located here: https://www.ripoffreport.com/reports/one-guard-home-warranty/phoenix-arizona-85027/one-guard-home-warranty-this-company-is-inflexible-hard-to-deal-with-and-does-everythin-1236273. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Another example of One Guards dishonesty
AUTHOR: - ()
SUBMITTED: Wednesday, June 24, 2015
After a number of telephone calls, One Guard provided me with the telephone number of the two of their approved contractors that would be available to look at my situation the next day.
However, when I called the contractors they said they were not available to come out the next day and the even if they could the work could not be performed for a couple of weeks. Since I was leaving town for a couple months, I located a contractor myself that agreed to perform the work the next day. I called one guard and informed them that their contractors were not available and that I had found one that would perform the work as needed. I requested that they reimburse me in the amount their contractors would charge and I would pay the difference. They refused to provide me with any assistance and I ended up paying for the complete replacement and installation.
As you can see, One guards response to my complaint is of bunch of meaningless fluff and generalizations. The one actual "fact" they presented was not true and they know it!
Accordingly you need to ask yourself, do you really want to trust your home to a company like this? I know I don't and will never do business with them again.
#1 UPDATE Employee
OneGuard Home Warranties
AUTHOR: OneGuard Home Warranties - (USA)
SUBMITTED: Wednesday, June 24, 2015
Dear Mr. Muskett,
Thank you for the feedback and allowing the OneGuard Customer Relations team the opportunity to review this on your behalf. Please accept our sincerest apologies regarding the frustration you endured with the claim for the water heater. Please be assured the OneGuard team did everything within our means to accommodate you, including locating a contractor who could service you the morning following your call for service. Our desire is to always find a contractor who can provide service as quickly as possible. However, we are unable to guarantee same day service or repair.
Thank you for allowing OneGuard Home Warranties the opportunity to look into this on your behalf and provide this information. We sincerely hope it helps.
Warmest regards,
OneGuard Home Warranties
Customer Relations
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