One Live Media failure to respond to order inquiries, rude, scam, took money Austin Internet

 I placed an order with them on Dec 01, 2014 at 4:35am EST. After one and 1/2 weeks of no update other than the automated order confirmation I emailed them and called their customer service.

After being on hold for a long time a representative came on the line and told me she would have to open a ticket. I supplied all of my information and assumed I would get a cal/emaill back.

There was no reply to my email.

I emailed again and called again. I was on hold for 12 mins and had to hang up (I was at work). I called back and when a representative answered she told me she would have to open a ticket. I asked her how long it takes because I already have a ticket open.  She then replied "you want to buy tickets".. I repeated my question. She put me on hold for 8 minuets and 52 seconds then hung up on me.

I called right back and after being on hold for a very very long time someone answered.  When I repeated the situation he  was apologetic but told me that a ticket would have to be opened.  I asked where the tickets go when they are filed and he provided me with an adress.  I asked multiple times on both phone calls for a simple order update. They have no access to order information. I then asked the representative now to go about cancelling my order since they could not give me an update.... they need to file a ticket for a refund.

I asked for a refund and to file the ticket.  That was last night, we will have to see how this plays out.  In addition to the two emails I sent I also emailed them on Facebook, to no avail. A simple reply would have saved the sale. I have never been more appalled by a companies lack of customer service.