Online City Tickets Wrong tickets delivered and no refund issued.

Disney on Ice in Denver - I had ordered box seats for show and arrived over an hour before the show. My tickets were missing. After calling OTC multiple times I was told to call the driver who would NOT answer his phone. Will found the tickets that were delivered for the wrong night (previous night). I spent an hour on the phone being put on hold, repeatedly told to call the driver since it was his error.

I finally had to buy new tickets at the last minute for over $100 for horrible seats and missed the first few acts. The vendor assured me (several hours after the show) that it was his error and it would be resolved on Monday and he'd call me back. No one called and no refund was issued.

I followed up filing claims, submitting photos of the wrong tickets, my new tickets, confirmations, and screen shots of messages from the vendor and I still haven't been offered a resolution for a simple refund?

They are very difficult to deal with. Their website even states "100% guarantee". Worst customer service ever. So far 2 seats for Disney On Ice has cost me $400 now for a show I was forced to miss the first quarter over due to the fiasco at Will Call. Very unprofessional.