online city tickets HORRIBLE HORRIBLE COMPANY Internet

When I called to purchase tickets from this company, I specifically requested all paper hard copy or printable tickets. I was assured I would get that. But when I get the email confirmation, it says they are Etickets. I call to complain. They say "read the fine print", they have the right to change it. SURE ENOUGH. We were denied entry with the Etickets. Apparently they were fakes or scams. I had invited 3 friends for a Bday celebration and the whole thing was completely ruined. It is 3 weeks later and I am STILL trying to get a refund and it appears that I will not be getting one. On top of that, every time I call, I am put on hold for 1/2 hour. HORRIBLE HORRIBLE COMPANY. DO NOT BUY TICKETS FROM THIS COMPANY. Use StubHub instead, have never had a problem with them.