Complaint Review: Orange Park Acura - Jacksonville Florida
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- Author Not Confirmed
- Orange Park Acura 7200 Blanding Blvd Jacksonville, Florida United States of America
- Phone: 904-777-5600
- Web: www.acuraoforangepark.com
- Category: Junk Dealers
Orange Park Acura -Sold me a certified used car that had been wrecked and had early stage transmission failure, faulty $900 service plan. DO NOT do business with this dealership. Jacksonville, Florida
*Author of original report: Acura of Orange Park fixed the problem
*Author of original report: Contacted by Acura of Orange Park
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As I posted below, they had no problem agreeing with their fault. After this e-mail below, I never heard back from him.
From: Mark Lacovara <MLacovara@acuraoforangepark.com>
To: Parsons <kevin_missyparsons@yahoo.com>
Sent: Tue, June 29, 2010 8:41:17 PM
Subject: RE: Kevin Parsons Follow-Up
I will call Fidelity and figure out the cancellation part, I understand your frustration with the screw up and previous accident. Are you in VA? I will have to get creative if you are, but I can figure it out. I wasn’t a part of the team when you purchased your vehicle, so I am not even attempting defending the position in regards to the noise the vehicle had, or the prior damage. I don’t think dwelling on the past will help what lies ahead of both of us. Let me know what vehicles you are considering, and I will find a way to make it right.
Mark LacovaraGeneral Sales ManagerAcura of Orange Park
904-777-5600 x404
office904-497-2378
cellmlacovara@acuraoforangepark.com
This report was posted on Ripoff Report on 03/10/2011 07:26 AM and is a permanent record located here: https://www.ripoffreport.com/reports/orange-park-acura/jacksonville-florida-32244/orange-park-acura-sold-me-a-certified-used-car-that-had-been-wrecked-and-had-early-stage-704821. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Acura of Orange Park fixed the problem
AUTHOR: Kevin Parsons - (USA)
SUBMITTED: Tuesday, March 29, 2011
In '07 I purchased a used car from Acura of Orange Park. A couple of years after purchasing the vehicle, I discovered errors in the sales contract which effected my warranty and maintenance coverage. Although this dealership could have legally done nothing to mitigate the problem, they chose to make a decision based on high morals. After speaking with them over the phone, we reached an equitable decision that was in the best interest of everyone. I look forward to doing business again with Acura of Orange Park
#1 Author of original report
Contacted by Acura of Orange Park
AUTHOR: Kevin Parsons - (USA)
SUBMITTED: Thursday, March 17, 2011
I was contacted on the 10th by Acura of Orange Park. They notified me that the previous person "Mark" no longer worked there and had not worked there for quite some time. He requested the information and previous E-MAILS sent between me and Mark so he could forward it up the chain. He said he would look into resolving the issue. Today is the 17th and I haven't heard back from him yet.
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