Report: #971228

Complaint Review: otel.com - Internet

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Ripoff Report is Xcentric Ventures

Submitted: Mon, November 19, 2012
Updated: Wed, November 28, 2012
Reported By: jackie27 — bound brrok New Jersey United States of America

Author Not Confirmed

Why?

otel.com Internet United States of America

Phone:
Web: otel.com
Category: Hotel

otel.com Stole money after Hurricane Sandy Internet

*REBUTTAL Owner of company: Staff response

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We lost our home in Hurricane Sandy and Otel.com would not amend our refund our money for our trip. United airlines refunded our airline tickest and offered us a voucher for what we have been through. Otel.com said they would change the booking then sent another email saying that their system wouldnt alllow it. i am so dissapointed in this company we lost so much and this company would not help at all. all travel companies have given refunds or ammended their trips such as expdia travelocity priceline except otel.com they have stolen my money when we need it the most

This report was posted on Ripoff Report on 11/19/2012 07:05 AM and is a permanent record located here: https://www.ripoffreport.com/reports/otelcom/internet/otelcom-stole-money-after-hurricane-sandy-internet-971228. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:

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1Employee/Owner

#1 REBUTTAL Owner of company

Staff response

AUTHOR: Staff member - (Turkey)

SUBMITTED: Wednesday, November 28, 2012

POSTED: Wednesday, November 28, 2012

Thank you for your post and as I have replied to your other posts I do wish to kindly clarify that if we were not being charged for your cancelled booking then we would of course be more than happy to make the full refund for you. I do need your booking tracking number to clarify but as I recall; you have been advised that the hotel would not cancel your booking free of charge but they have offered you the chance to book new dates. I am sure that you can appreciate that any charges passed on by the hotel have already been paid by our company and that we are still

doing all we can to assist you.

Caroline

otel.com

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